Customer Success Manager (Talent Aquisition)

RandomTrees is a leading Data & AI company offering a diverse range of products and services within the data and AI space. We are seeking a skilled Customer Success Manager. We support multiple industries, including Pharma, Banking, Semiconductor, Oil & Gas, and more. Additionally, we are actively engaged in research and innovation in Generative AI (GenAI) and Conversational AI. Headquartered in the United States, we also have offices in Hyderabad and Chennai, India.

Key Responsibilities

• Act as the

  primary point of contact

   for assigned clients, ensuring seamless onboarding, adoption, and ongoing success.

• Stay on top of accounts

  , ensuring clients consistently receive services that are within budget and aligned with their business needs.
• Conduct

  Quarterly Business Reviews (QBRs)

   and

  Executive Business Reviews (EBRs)

   to communicate performance, ROI, and strategic recommendations.
• Drive a

  20% Monthly Recurring Revenue (MRR) growth target

   by identifying and executing upsell, cross-sell, and renewal opportunities.
• Build and maintain strong, trust-based relationships with clients through proactive engagement and consultative support.
• Collaborate closely with internal teams (Product, Recruitment, Operations, Sales) to ensure client challenges are resolved promptly.
• Generate

  progress reports

   and insights for clients and senior leadership, highlighting performance metrics and opportunities for improvement.
• Meet regularly with internal stakeholders to discuss client progress, share best practices, and identify innovative ways to enhance services.
• Gather client feedback to influence product enhancements, recruitment solutions, and service excellence.
• Actively identify risks of churn, propose corrective action plans, and ensure long-term retention and satisfaction.

Requirements

• Bachelors degree in engineering, Business, HR, or related field (MBA preferred).
• 8+ years of proven experience in

  Customer Success, Account Management.

• Strong expertise in

  client handling, account management, stakeholder management, and knowledge in recruitment lifecycle processes

  .
• Demonstrated ability to manage account portfolios with measurable growth and retention outcomes.
• Demonstrates flexibility to work and provide support across both India and US business hours, with

  primary availability from 2:00 PM to 11:00 PM IST, and willingness to extend working hours as dictated by business requirements.

• Experience conducting

  QBRs, EBRs, and driving revenue growth (MRR/renewals/upsell opportunities)

  .
• Excellent communication, presentation, and interpersonal skills, with the ability to engage with client leadership teams.
• Strong organizational and analytical abilities with attention to detail.
• Proficiency in CRM tools, recruitment platforms, and reporting dashboards.
• Ability to thrive in a fast-paced environment and manage multiple high-value accounts simultaneously.