Customer Success Manager

About Us

Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai's Collection Orchestration Platform, the world's first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai's Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit https://skit.ai/

Job Title

: Customer Success Manager

Location

: Mumbai

Work Type

: Full-time

Role Summary

As a Customer Success Manager at Skit.ai, you will play a pivotal role in ensuring the success and satisfaction of our clients in the Indian market. You will be responsible for building strong relationships with customers, driving product adoption, and maximizing customer lifetime value.

Key Responsibilities

• Onboarding and Training: Successfully onboard new customers, ensuring they are equipped to effectively utilize Skit.ai's products and services. Provide comprehensive training and support to maximize product adoption.
• Account Management: Manage a portfolio of customers, building strong relationships and acting as a trusted advisor. Proactively identify opportunities to expand customer accounts through upsells and cross-sells.
• Customer Support: Provide timely and effective technical support to customers, resolving issues and ensuring their satisfaction.
• Customer Success Metrics: Track and analyze key customer success metrics to identify areas for improvement and optimize customer experience.
• Product Feedback: Gather and provide valuable feedback from customers to the product and development teams, helping to drive product innovation and alignment with customer needs.
• Customer Advocacy: Serve as a customer advocate within the organization, ensuring that customer needs and feedback are prioritized.
  

Qualifications

• Bachelor's degree or equivalent experience.
• 6-8 years of experience in customer success, account management, or a related field.
• Proven track record of building and maintaining strong customer relationships.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical abilities.
• Experience working with SaaS products or AI/ML technologies is a plus.
• Fluency in Hindi (in addition to English) is preferred.