Customer Success Manager

About Us:

Our mission at micro1 is to match the most talented people in the world with their dream jobs. If you are looking to be at the forefront of AI innovation and work with some of the fastest growing companies in Silicon Valley, we invite you to apply for a role. By joining the micro1 community, your resume will become visible to top industry leaders, unlocking access to the best career opportunities on the market.

Job Summary:

We are seeking a detail-oriented and dynamic Customer Success Manager to join our team. The ideal candidate will have hands-on experience in Human Data/AI training and Reinforcement Learning from Human Feedback (RLHF) operations. Your primary responsibility will be to ensure the successful onboarding and satisfaction of our clients, utilizing your expertise in large-scale projects to drive client success. If you thrive in remote work environments and excel at client communication, this might be the perfect opportunity for you.

Key Responsibilities:

• Lead large-scale client onboarding processes, ensuring smooth transitions and satisfaction.
• Develop and maintain strong client relationships through effective communication.
• Analyze and interpret data to provide actionable insights and enhance client success.
• Report on key metrics and progress, ensuring transparency and alignment with client expectations.
• Demonstrate deep ownership by taking full responsibility for client success outcomes.
• Collaborate with development teams to align project goals and deliverables.
• Monitor client feedback and proactively identify areas for improvement.

Required Skills and Qualifications:

• Proven experience in Human Data/AI training or RLHF operations.
• Exceptional written and verbal communication skills.
• Strong background in managing large-scale onboardings.
• Proficiency in data analysis and reporting tools is nice to have.
• Demonstrated ability to take deep ownership and responsibility in client-facing roles.
• Problem-solving skills and the ability to work independently in a remote setting.
• Ability to thrive in a fast-paced and dynamic environment.

Preferred Qualifications:

• Experience in a client and developer-facing role within the tech or AI industry.
• Previous experience working in remote or distributed teams.
• Knowledge of industry-specific tools and technologies for data operations.