Customer Success Manager

Pragma Edge Inc is hiring for Customer Success Manager

Experience :

• Execute all initial communication and sales with prospective partners
• Create innovative multi-channel business development strategies to connect with organizations across the US region.
• Lead creative research projects to acquire new prospects
• Manage all prospects & secured leads in any CRM.
• Create innovative business development materials and communications.
• Exhibit how you can be creative in catching attention and not going overboard but still be smooth
• Demonstrate the research that you would do to create a personal connection
• Articulate and demonstrate steps would you follow to make the cold outreach a warm outreach
• Attend regional networking opportunities & events

Sales Skills:

• Cold Calling: Proficiency in initiating conversations with potential leads, especially in an international context.
• Objection Handling: Ability to respond confidently to objections and convert them into opportunities
• Consultative Selling: Understanding customer pain points and suggesting tailored solutions.
• Product Knowledge: In-depth understanding of the product/service being sold to explain benefits effectively.
• Cross-Selling and Upselling: Identifying opportunities to offer additional products or services to clients.

  Domain Skill:

  Experience with Sterling Integrator, Maximo, and Gen Ai solutions will be an added advantage.

Required Skill Set

• 4 to 10 years of experience in the covering the US market is a must.
• Customer-oriented, extraordinary communication skills, high curiosity and eagerness to learn are must-have traits.
• Excellent communication skills, both written and verbal.
• Creative, resourceful, detail-oriented, highly organized, hands-on
• Strong problem-solving and analytical skills.
• Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment.
• Bachelor's degree in marketing (MBA/PGDM) or any related discipline