Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in Hyderabad
>
ti Steps
>
Customer Success Manager -Neo Bank

Customer Success Manager -Neo Bank

ti Steps

1 - 4 years

1 - 3 Lacs

Hyderabad Chennai Bengaluru

Posted:3 weeks ago| Platform:

Apply

Skills Required

NPS Escalations FINTECH Crm Tool CSAT

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Success Manager Neo bank

Job Title : Customer Success Manager Neo bank

Location : Chennai, Hyderabad, Bangalore

Experience : 1-4

Role Summary:

Key Responsibilities:

Serve as the primary point of contact for high-value customers.
Monitor customer health scores and usage patterns to identify risks and opportunities.
Collaborate with product and support teams to resolve issues and improve UX.
Conduct onboarding sessions, webinars, and feedback loops.
Develop customer success playbooks and escalation protocols.
Track NPS, CSAT, and churn metrics to inform strategy.

Qualifications:

36 years in customer success or account management, preferably in fintech or SaaS.
Strong communication and empathy skills.
Familiarity with CRM tools (e.g., Salesforce, Zoho, Freshdesk).
Ability to analyse customer data and present actionable insights.

More Jobs at ti Steps

Business Development Manager- Staffing

Chennai

5 - 10 yrs

INR 8 - 18 Lacs

Executive Secretary

Chennai

5 - 10 yrs

INR 10 - 12 Lacs

Business Development Manager / Executive - ( SAAS)

Madurai, Salem, Thanjavur

Experience: Not specified

INR 2 - 6 Lacs

Business Intelligence Analyst

Hyderabad, Chennai, Bengaluru

2.0 - 5.0 yrs

INR 6 - 12 Lacs

Business Analyst

Hyderabad, Chennai, Bengaluru

2.0 - 5.0 yrs

INR 8 - 12 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.