Customer Success Manager

You are a dynamic and high-energy individual seeking to join SafetyConnect as a Customer Success Manager (CSM) in either Hyderabad, Bangalore, or Mumbai. SafetyConnect is a leading B2B SaaS start-up specializing in providing large enterprises with state-of-the-art technologies focused on enhancing workplace safety. As a CSM, you will play a crucial role in building trust with customers, ensuring high engagement and retention, and leading a team of customer success representatives to foster a collaborative and high-performing environment. **Responsibilities:** - Develop and maintain client portfolios, enhancing customer experience through data analysis. - Lead and manage a team of customer success representatives, providing guidance and support, and taking care of individual accounts. - Set team performance goals, monitor progress, and provide feedback and coaching. - Minimize churn, improve NPS, and customer satisfaction (CSAT) through strategic engagement. - Implement and improve onboarding processes and communication tools. - Gather and analyze customer feedback to inform product improvements. - Advocate for customers internally, prioritizing their needs with the product team. - Serve as the primary contact for customers, ensuring maximum product value. - Prepare and present regular reports on customer success metrics to senior management. - Map customer success journeys and remove friction. - Develop and implement strategies to increase the adoption and activation of software by customers. - Manage the customer success budget effectively to meet team goals. **Requirements / Qualifications:** - Exceptional communication skills (both verbal and written). - Self-motivated with a diligent work ethic, business acumen, enthusiasm, and passion for understanding client needs. - Excellent problem-solving skills and the ability to handle difficult situations with a positive attitude. - Proficiency in customer relationship management (CRM) software. - 3-5 years of experience as a CSM in SaaS/B2B and 2+ years of experience in a managerial role for customer success. - Bachelor's degree or equivalent required. Join SafetyConnect and contribute to a company that values innovation, collaboration, and personal growth. Enjoy benefits such as ESOPs, life-saving impact, medical insurance, company offsites, a collaborative environment, professional growth opportunities, cutting-edge projects, competitive compensation, performance bonuses, and generous paid time off.,