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Idfy
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Customer Success Manager

Customer Success Manager

Idfy

5 - 7 years

2 - 9 Lacs

Mumbai Maharashtra India

Posted:2 months ago| Platform: Foundit logo

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Skills Required

Customer Success Management Cross-functional Collaboration Data Analysis Technical Integration Customer Onboarding Product Utilization

Work Mode

On-site

Job Type

Full Time

Job Description

Develop and manage a portfolio of customer accounts Help customers realize value from their investment in IDfy products Educate the customer on using best practices, share industry benchmarks on key metrics Analyze customer usage data to improve product utilization Communicate with Product teams to provide the voice of the customer internally within IDfy Work closely with the Account Management team to unlock cross-sell and up-sell opportunities within each account Improve onboarding and technical integration processes Help customers get their top priority issues resolved swiftly by working with cross-functional teams within IDfy Track and improve key churn metrics, NPS, CSAT Manage the overall health of each customer account from go-live/onboarding onwards

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Software Development

Mumbai Maharashtra

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Customer Success Manager