0.0 - 4.0 years

0 Lacs

karnataka

On-site

We are searching for a proactive and motivated Customer Success Intern to join our team. This hands-on internship provides a unique opportunity to learn and develop in a customer-facing role within a B2B healthcare setting. As an intern, you will engage directly with customers at various locations, comprehend their experiences with our products, recognize potential challenges, and ensure optimal product utilization. Key Responsibilities: - Conduct Customer Check-ins: Regularly connect with customers to gather feedback on their experience with Tricog's products and services, ensuring effective usage to meet their needs. - Report Feedback to the Team: Collect and convey customer insights and f...

Posted 2 weeks ago

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Customer Success Manager Idfy

5.0 - 7.0 years

2 - 9 Lacs

Mumbai, Maharashtra, India

On-site

Develop and manage a portfolio of customer accounts Help customers realize value from their investment in IDfy products Educate the customer on using best practices, share industry benchmarks on key metrics Analyze customer usage data to improve product utilization Communicate with Product teams to provide the voice of the customer internally within IDfy Work closely with the Account Management team to unlock cross-sell and up-sell opportunities within each account Improve onboarding and technical integration processes Help customers get their top priority issues resolved swiftly by working with cross-functional teams within IDfy Track and improve key churn metrics, NPS, CSAT Manage the over...

Posted 3 months ago

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