Customer Success Manager

𝗣𝗼𝘀𝗶𝘁𝗶𝗼𝗻 : 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗿/ 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿

𝗝𝗼𝗯 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻𝘀 : Mumbai- Kandivali

𝗥𝗲𝗹𝗲𝘃𝗮𝗻𝘁 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 : 0 – 3 years

𝗪𝗼𝗿𝗸 𝗣𝗮𝘁𝘁𝗲𝗿𝗻: 5 days a week from office

𝗜𝗻𝘁𝗲𝗿𝘃𝗶𝗲𝘄 𝗣𝗮𝘁𝘁𝗲𝗿𝗻: 2 rounds (Telephonic & In-person)

𝗡𝗼𝘁𝗶𝗰𝗲 𝗽𝗲𝗿𝗶𝗼𝗱 : Immediate joining preferred

𝗔𝗯𝗼𝘂𝘁 𝘂𝘀:

We are a fast-growing, AI-first HR tech team transforming how businesses engage, train, and upskill their frontline workforce. Our mission is to scale from 1 million to 10 million users by building next-generation enterprise learning solutions that matter. In this role, you’ll help create products that reach millions globally, working with bleeding-edge technologies like AI, large-scale databases, and high-performance scalable architectures. If you thrive in a high-velocity environment and want to leave a significant mark in the HR tech space, this is your chance to grow with us.

𝗝𝗼𝗯 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:

• Operate as the lead point of contact for any and all matters specific to customer account management

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Communicate clearly the progress of monthly/quarterly initiatives to

internal and external stakeholders

• Periodic reviews

• Assist with high severity requests or issue escalations as needed

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:

• Demonstrable ability to communicate, present and influence credibly

and effectively at all levels of the organization

• Excellent listening and presentation skills

• Excellent verbal and written communications skills

• Good command over English language

𝗣𝗲𝗿𝘀𝗼𝗻𝗻𝗲𝗹 𝗦𝗸𝗶𝗹𝗹𝘀:

1. Passionate and self-driven

2. Quick learner

3. Entrepreneurial

4. Street Smart

5. Fun loving

✉️ 𝗛𝗼𝘄 𝘁𝗼 𝗔𝗽𝗽𝗹𝘆

CVs can be emailed to: 𝘃𝗿𝗶𝘀𝗵𝗮𝗹𝗶.𝗵𝗿𝗶𝗽𝗽𝗹𝗲@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺