Customer Success Manager

Customer Success Manager (US Shift)

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About the Role

Customer Success Manager

Key Responsibilities

• Own and manage customer relationships post-onboarding, acting as the primary point of contact
• Drive product adoption by understanding customer goals and ensuring successful platform usage
• Proactively manage renewals, identify account upgrade opportunities, and minimize churn
• Develop and execute customer success plans to maximize value realization
• Identify growth opportunities within existing accounts through upsell and cross-sell initiatives
• Handle customer escalations with a solution-oriented approach to ensure satisfaction
• Collaborate closely with Product, Support, and internal teams to relay customer feedback and improve the overall customer experience

Requirements

• 12 years of experience in Customer Success, Account Management, or Technical Support
• Strong communication, relationship-building, and problem-solving skills
• Experience working with SaaS platforms; EdTech experience is a plus
• Ability to manage multiple accounts and priorities in a fast-paced environment
• Comfortable working onsite during US shift timings
• Customer-centric mindset with a focus on outcomes and long-term value

Why Join Us

• Work with a fast-growing creator-tech SaaS platform
• Gain exposure to US-based customers and global business operations
• Collaborative, growth-oriented work environment
• Opportunity to directly impact customer success and business growth

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