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Flixstock
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Customer Success Manager

Job Expired: This job listing has expired.

Customer Success Manager

Flixstock

4 - 9 years

7 - 11 Lacs

Gurgaon

Posted:8 months ago| Platform:

Apply

Skills Required

Manager Client Servicing Data analysis Interpersonal skills Team management Customer retention Talent development E-commerce Customer engagement Continuous improvement CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Success Manager_Fashion

Profile Overview

This role requires a keen understanding of the fashion industry, market trends, and exceptional interpersonal skills to effectively interact with clients.

Responsibilities

Customer Success Strategy:
Develop and execute a comprehensive customer success strategy that aligns with the companys business objectives and customer needs.

Team Leadership:
Lead and mentor the Customer Success Managers to drive customer success initiatives and achieve customer retention and satisfaction goals.

Customer Relationship Management:
Oversee key customer relationships and act as a strategic advisor to clients, ensuring their success and growth with our solutions.

Customer Advocacy:
Champion customer needs and feedback within the organization, advocating for improvements and delivering exceptional customer experiences.

Customer Onboarding:
Collaborate with the onboarding team to ensure a smooth and successful customer onboarding process that sets the foundation for long-term success.

Data Analysis and Metrics:
Monitor and analyze customer success metrics and key performance indicators to measure the effectiveness of customer success initiatives and identify areas for improvement.

Cross-functional Collaboration:
Collaborate with sales, marketing, product, and support teams to ensure a seamless and cohesive customer experience.

Renewals and Expansion:
Drive customer retention and expansion opportunities by identifying upsell and cross-sell opportunities and facilitating contract renewals.

Customer Success Programs:
Develop and implement customer success programs, including training, webinars, and customer engagement initiatives.

Customer Feedback Loop:
Establish a strong feedback loop with customers to gather insights, measure customer satisfaction, and drive continuous improvement.

Requirements

4+ years of experience in Client Servicing with a creative agency/B2B SAAS-based agency.

A degree in
Fashion
will be an added advantage.

Proven track record of driving customer success, retention, and revenue growth in a B2BSaaS environment.

Strong leadership and team management skills, with a focus on mentorship and talent development.

Exceptional communication and interpersonal skills to effectively engage with customers and internal stakeholders.

Strategic thinking and problem-solving abilities to address customer needs and challenges.

Customer-centric approach with a passion for delivering exceptional customer experiences.

Ability to thrive in a fast-paced and dynamic environment, adapting to changing priorities and business requirements.

About the Company

FlixStudio is AI-powered Photo studio, based in Poland, that helps Fashion brands across the world for their e-commerce images. We make it easier for our clients to choose a model by giving them Models of multiple shape sizes body types ethnicity demographics etc., Partner with world-class modeling agencies, one-stop shops for exploring world-class models, eliminating the efforts of talking to multiple modeling agencies and most importantly, we have AI-based Model profile screening system to filter out best models available in the market.

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Customer Success Manager