Customer Success Manager - Ecommerce

Dcluttr is an AI-Copilot for growth. We are challenging a brand’s most trusted decision-making tool - the gut feeling.

Join us in disrupting the global e-commerce AI analytics space. As one of our early team members, you will work closely with the founders, manage some of the largest consumer brands, and achieve rapid career growth in a fast-paced startup environment.

Responsibilities:

• Build deep relationships with D2C and enterprise quick commerce brands to drive adoption and success of Dcluttr
• Understand client growth metrics, campaign goals, and business levers to help them maximize ROI
• Act as the primary point of contact for customers, ensuring smooth communication between client, product, and engineering teams
• Translate client needs into actionable feedback for product and analytics teams
• Develop playbooks and success frameworks to scale customer growth across multiple accounts
• Identify churn risks early and implement proactive strategies to retain and expand relationships

Requirements:

• 2-5 years of experience in Customer Success, Account Management, or Growth roles, preferably in e-commerce or quick commerce
• Strong understanding of quick commerce metrics, growth funnels, and performance marketing
• Excellent communication, storytelling, and relationship management skills
• Proven track record of managing multiple clients, meeting retention targets, and driving account growth

Why Join Us?

• Innovate at Scale: Work on cutting-edge, data-driven apps that change the game for businesses.
• Fast-Paced: Join a high-energy team where speed, creativity, and your impact are everything.
• Get Rewarded: Competitive salary, ESOPs, and benefits, plus a chance to own a piece of the pie.

You’ll be in a team of high-performing superstars & it’ll be hard to keep up if you’re not one. It will be extremely intense, high ownership & rewarding personally & professionally. If that sounds good to you, hit apply - we'd love to talk :)