Customer Success Manager

Location:

About AppsFlyer:

AppsFlyer is a global leader in mobile measurement and marketing analytics. With 25+ offices worldwide, we help the world s top brands grow smarter through data. Our culture is built on ownership, empathy, and a relentless focus on customer success.

We believe in local empowerment backed by global excellence, and our Bangalore team is a key part of our APAC presence.

What You ll Do:

• Manage the post-sales relationship for a portfolio of customers across India.


• Lead onboarding, training, and enablement sessions to set customers up for long-term success.


• Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.


• Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals.


• Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations.


• Capture feedback and work closely with Product, R&D, and Support teams to drive improvements.


• Actively support renewal conversations and identify opportunities for feature adoption or account expansion.


• Collaborate with internal teams, including Sales and Support drive results.

What You Bring:

• 3+ years of experience in Customer Success, Account Management, or a client-facing SaaS role.


• Strong relationship-building skills with experience handling multiple accounts.


• Clear and confident communicator across both technical and business audiences.


• Analytical thinker, comfortable working with data and turning insights into action.


• Proactive and solutions-driven with high personal ownership.


• Comfortable working in a fast-paced, multicultural, and evolving environment.


• Professional fluency in English.

Nice to Have:

• Exposure to mobile marketing, martech, or analytics platforms.


• Understanding of SDKs, APIs, or mobile attribution tools.


• Experience working with product or technical teams.

Why AppsFlyer:

• Youll join a team that values curiosity, growth, and meaningful impact.


• You ll work with innovative customers and an experienced regional team.


• Our leadership invests in people, and your growth path is actively supported.