Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Bengaluru
>
Appsflyer
>
Customer Success Lead - India

Customer Success Lead - India

Appsflyer

4 - 15 years

20 - 25 Lacs

Bengaluru

Posted:1 hour ago| Platform:

Apply

Skills Required

Analytical skills Usage Sales Account management Management Forecasting Operations Recruitment Salesforce SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

About AppsFlyer

AppsFlyer helps businesses grow smarter through data. As a global leader in mobile measurement and marketing analytics, we work with the world s top brands to drive impact. Across 25+ offices, we re united by one goal: helping our customers succeed.

About the Role

We re hiring a

Customer Success Group Lead

to head our India Customer Success team. You ll lead a team of 10-12 experienced CSMs managing a large portfolio of customers across all segments and verticals in India.

This is a high-impact leadership role. You ll need to think strategically, lead operationally, and step in tactically when it counts whether it s an escalation, a strategic review, or driving team performance.

How Our CS Teams Operate

Customer Success at AppsFlyer is an end-to-end ownership role. From post-sales implementation to renewal planning and expansion, CSMs lead every stage of the customer lifecycle.

Owing to the complexity of the AppsFlyer product, our current engagement is a mix of reactive and proactive. That said, we re making a clear shift: less reactive firefighting, more proactive planning.

Our CS team is responsible for:

Guiding customers through implementation and onboarding
Driving product adoption and usage
Leading strategic business reviews
Building relationships with users and decision makers on the customer side
Managing risks and solving challenges early
Planning renewals and forecasting account health
Generating Customer Success Qualified Leads (CSQLs) for expansion

Beyond the AppsFlyer product, we expect our CSMs to work as Growth Partners to our customers helping them grow their business by sharing best practices, insights and more.

We partner closely with Account Management to align on commercial goals and deepen customer impact.

What You ll Own:

Team Leadership & Strategy

Lead and grow a team of 10-12 CSMs (experience range: 4-15 years)
Define structure, territory coverage, and team goals
Coach for both consistency and individual ownership
Build scalable systems and playbooks for proactive execution
Help shape regional CS strategy in partnership with SEAPAC leadership

Customer Impact & Growth

Act as executive sponsor for key accounts across India
Build long-term relationships with CMOs, VPs, and senior stakeholders
Guide the team to deliver measurable value and business outcomes
Identify upsell and expansion opportunities through customer insight
Partner closely with Sales, Solutions, Product, and Marketing teams

Execution Excellence

Develop deep product fluency and lead with clarity in escalations
Step in during critical conversations whether internal or external
Use data to inform decisions, track progress, and prioritize effort
Represent India CS in regional and cross-functional planning

Requirements:

Minimum 12 years of experience in SaaS, Martech, or Adtech
At least 5 years leading CSMs; experience managing managers is a strong plus
Deep understanding of mobile/app marketing and attribution models
Ability to operate at multiple levels: strategic, operational, and hands-on
Strong analytical skills; comfort with data, metrics, and tooling (SQL, Salesforce, dashboards)
Excellent communication and storytelling abilities, especially with senior stakeholders
Proven track record of working cross-functionally to solve business problems
Bonus: Understanding of AI (LLMs, MCP, Workflows, Agents, etc) is a HUGE plus

Why This Role Matters

India is one of our most critical growth markets. This role is central to how we scale Customer Success in the region by reducing reactivity, increasing proactive value, and driving meaningful outcomes for customers.

If youre a builder, operator, and leader who thrives on clarity, ownership, and execution, we d love to meet you.

As a global company operating in 19 countries across 25 offices, we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race, gender, culture, or sexual orientation. We value and encourage curiosity, diversity, and innovation from all our employees, customers, and partners.

As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In. Oren Kaniel, CEO

More Jobs at Appsflyer

Associate Support Engineer

Bengaluru

1.0 - 3.0 yrs

INR 4 - 7 Lacs

Support Team Leader, India

Bengaluru

8.0 - 10.0 yrs

INR 12 - 16 Lacs

Customer Success Manager

Bengaluru

3.0 - 8.0 yrs

INR 20 - 25 Lacs

Support Engineer

Bengaluru

4.0 - 9.0 yrs

INR 5 - 9 Lacs

Customer Success Lead - India

Bengaluru

4.0 - 15.0 yrs

INR 20 - 25 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Appsflyer

Mobile Analytics and Marketing

Los Angeles

Over 1,000 Employees

5 Jobs

Key People

Ronen Shnidman

Co-Founder and CEO
Shani Rosenfeld

Co-Founder and CPO
Elad Natanson

Co-Founder and CTO
Maya Rabinovich

CFO

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Success Lead - India