Customer Success Manager

What You’ll Be Doing: *Own the portfolio: Manage end-to-end relationships with strategic clients, build trust, drive renewals, support proactively and maximize revenue. * Engagement: Conduct regular check ins and client visits (field work) to understand hiring challenges and unlock growth opportunities. *Data-driven growth: Monitor hiring trends, run performance reviews, and present actionable insights to HR/recruiter heads. *Cross-functional impact: Work closely with Product, Marketing & Operations to solve client issues and create win-win solutions. *Upsell & expand: Identify white-space opportunities to increase wallet share and contribute to NRR goals. *Ensure smooth onboarding, adoption, and consistent delivery against SLAs. What We’re Looking For *2-3 years of B2B account management / enterprise sales / key account handling experience. *Must be a gradate with strong verbal and written communications skills. Must be comfortable with English and Hindi Language *Strong relationship-building and negotiation skills with decision- maker comfort. *Ability to analyze data and present insights that drive business .