Company Description Genefied is a B2B vertical SAAS company based in New Delhi, offering innovative Loyalty solutions for consumer brands across various industries. Our cost-effective QR code-based solutions focus on accelerating loyalty, customer retention, and revenue growth. We provide solutions for anti-counterfeiting, supply chain traceability, retailer loyalty, consumer loyalty management, digital warranty activation management, and a certificate authentication platform. Our products have a proven track record of increasing sales and providing a high return on investment. Role Description This is a full-time on-site role for a Customer Success Manager at Genefied in New Delhi. The Customer Success Manager will manage customer relationships, ensure customer satisfaction, analyze data to improve customer retention, and build strong relationships with clients. Qualifications Customer Satisfaction and Customer Service Skills Analytical Skills and Customer Retention expertise Relationship Building abilities Excellent communication and problem-solving skills Experience in a customer-facing role Bachelor's degree in Business Administration or related field must have experience in IT industry Show more Show less
Job Title: Operations- Executive Location: Delhi Company: Genefied Job Type: Full-time About Genefied: Genefied is a cutting-edge company dedicated to delivering exceptional customer experiences and innovative loyalty solutions. We strive to build lasting relationships with our customers by offering personalized, data-driven loyalty programs. As part of our growth strategy, we are seeking a dedicated and customer-centric Loyalty Operations Executive to join our team in Delhi. Immediate joining required. Key Responsibilities: As an Operations Executive at Genefied, you will be responsible for the following tasks: 1. Customer Interaction: Respond to customer inquiries and support tickets via email, phone, or chat in a timely and in a professional manner. 2. Issue Resolution: Troubleshoot and resolve client issues, escalating them to the appropriate teams when necessary. 3. Client Onboarding: Support the onboarding of new clients, ensuring they understand and can utilize Genefied's tools and services effectively. 4. Operational Tasks: Support operations team in terms of timely sourcing, procurement and delivering of product items at client end. Should be good in handling procurement and logistics. 5. Data management: Day to Day data management in regards to daily operational tasks and reporting to operations head. Should be good in MS Excel. 4. Feedback Collection: Gather customer feedback and share insights with relevant internal teams to enhance product or service quality. Skills and Qualifications: Proven experience in customer support, logistics, sourcing, procurement or client-facing roles. Strong communication skills (both verbal and written). Ability to resolve issues and provide effective solutions quickly. Actively managing operational tasks and working well within a given timeline. Show more Show less
Job Description- React Native Developer Genefied is vertical Enterprise SAAS with experience in catering to very large brands in the field of IT for anti-counterfeiting, loyalty management, and consumer engagement via QR codes. We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required. Responsibilities Build pixel-perfect, buttery smooth UIs across both mobile platforms. Leverage native APIs for deep integrations with both platforms. Diagnose and fix bugs and performance bottlenecks for performance that feels native. Reach out to the open-source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things. Maintain code and write automated tests to ensure the product is of the highest quality. Transition existing React web apps to React Native. Skills Required · Build pixel-perfect, buttery smooth UIs across both mobile platforms. · Experience with ReactJs, React Native, JavaScript including DOM Manipulation and the JavaScript object model. · Thorough understanding of React Native and its core Principles. · Hands-on experience on React Native Framework at least 3 years. · Hands-on experience on Type Script at least 2 years. · Good Knowledge of HTML5, CSS · Familiarity with code versioning tools (Such as Git, SVN or Mercurial) · Familiarity with RESTful APIs · Familiarity with modern front-end build pipelines and tools. · Experience with Native Mobile app deployment on App store and google play store · Leverage native APIs for deep integrations with both platforms. · Diagnose and fix bugs and performance bottlenecks for performance that feels native. · Reach out to the open-source community to encourage and help implement mission-critical software fixes React Native moves fast and often breaks things. Qualification · Degree in Computer Science, Statistics or relevant field. Experience: 1 to 3 years Location: Delhi Office Timings: Monday to Friday (10:00am -7:00 pm) Show more Show less
Job Title: Senior Full Stack Developer Location: New Delhi Job Type: Full-time Experience Level: 3-6 years About Genefied Genefied is a B2B vertical SAAS company based in New Delhi, offering innovative Loyalty solutions for over 100+ consumer brands. Their solutions focus on accelerating loyalty, customer retention, and revenue growth for brands across various industries like Apparel, Bathware, Plywood, auto parts, and FMCG. Genefied provides products such as GenuineMark, SupplyBeam, and Rewardify to help brands protect against counterfeit products, collect consumer data, and enhance retailer models. Job Description: We are looking for a skilled Full Stack Developer to join our dynamic team with Expertise in domain. As a Sr. Full Stack Developer, you will be responsible for developing and maintaining both front-end and back-end applications. You should be comfortable with both front-end and back-end technologies and have a passion for coding. Responsibilities: Develop user interfaces for modern web applications using React.js . Develop RESTful or GraphQL APIs with Node.js. Design data schemas in SQL (PostgreSQL/MySQL) and NoSQL (MongoDB) stores. Utilize Redux for state management in complex applications Containerize applications using Docker/Kubernetes and deploy on AWS/GCP/Azure. Implement automated testing, conduct code reviews, and manage pipelines. Troubleshoot and debug issues across the entire stack Excellent problem-solving and communication skills Ability to work in a fast-paced environment and adapt to changing requirements Required Skills 3–6 years of experience in full-stack web development. Strong front-end skills with HTML5, CSS3, JavaScript, and modern frameworks (React js). Proficiency in server-side programming (Node.js). Database design with SQL and NoSQL systems. Experience with RESTful/GraphQL API development. Familiarity with Git and CI/CD pipelines. Working knowledge of Docker/Kubernetes and cloud platforms. Excellent debugging, security mindset, and Agile collaboration skills. Preferred Experience Built or scaled SaaS/B2B dashboards and platforms.. Exposure to analytics, real-time data, and data visualization. Direct experience working on coupon redemption-based websites or platforms Designing and implementing secure coupon validation and redemption workflows. Building user-friendly interfaces for entering, scanning, or applying promo codes. Preventing coupon fraud through techniques such as code tracking, one-time-use enforcement, and usage limits. Preferred Qualifications: Bachelor’s degree in Computer Science, Engineering, or related field Experience with serverless architectures Familiarity with Agile development methodologies If you are passionate about building cutting-edge web applications and enjoy working in a collaborative environment, we would love to hear from you!
Job Title: Human Resources Onboarding Specialist Location: North West Delhi Department: Human Resources Reports To: HR (Onboarding Specialist) About Us: At Genefied, we’re on a mission to empower consumer brands through innovative loyalty and traceability solutions. As we grow, we’re looking for passionate individuals to help us build a thriving, people-first workplace. Role Overview: We are seeking a proactive and detail-oriented Onboarding Specialist to join our HR team. In this role, you will be responsible for delivering a smooth and positive onboarding experience for new hires, ensuring they feel welcomed, well-informed, and excited to be part of Genefied. Key Responsibilities: New Hire Onboarding: Manage end-to-end onboarding for new employees — from offer letter to Day 1 and beyond. Ensure smooth joining formalities including documentation, verification, and induction. Coordinate with IT, Admin, and other departments to ensure assets and system access are ready. Induction & Orientation: Conduct engaging orientation sessions to introduce company culture, policies, and processes. Organize introductory meetings with key team members and department heads. Employee Engagement (Initial Phase): Be the point of contact for all new hires during their first 90 days. Gather feedback from new employees and ensure any issues are resolved quickly. Process Improvements: Continuously improve the onboarding process to ensure a seamless and consistent experience. Document and update onboarding workflows and checklists. HR Administration: Maintain accurate employee records, contracts, and personal files. Assist in HR projects and internal events as required. Key Skills & Qualities: Excellent communication and interpersonal skills High attention to detail and organizational ability Empathetic and approachable attitude Proficiency with HR tools, MS Office, and Google Workspace Ability to multitask and work under tight deadlines Preferred Qualifications: Bachelor’s degree in Human Resources, Business Administration, or related field 1-3 years of experience in HR onboarding, recruitment coordination, or employee engagement Familiarity with HR software (HRMS, ATS) is a plus Why Join Us? Vibrant, fast-paced startup culture Opportunity to work closely with leadership Learning & development opportunities Collaborative, supportive team environment Make a direct impact on Genefied’s growth journey How to Apply: If you’re passionate about creating exceptional employee experiences and want to grow in the HR field, we’d love to hear from you!
Job Description- React Native Developer Genefied is vertical Enterprise SAAS with experience in catering to very large brands in the field of IT for anti-counterfeiting, loyalty management, and consumer engagement via QR codes. We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required. Responsibilities Build pixel-perfect, buttery smooth UIs across both mobile platforms. Leverage native APIs for deep integrations with both platforms. Diagnose and fix bugs and performance bottlenecks for performance that feels native. Reach out to the open-source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things. Maintain code and write automated tests to ensure the product is of the highest quality. Transition existing React web apps to React Native. Skills Required · Build pixel-perfect, buttery smooth UIs across both mobile platforms. · Experience with ReactJs, React Native, JavaScript including DOM Manipulation and the JavaScript object model. · Thorough understanding of React Native and its core Principles. · Hands-on experience on React Native Framework at least 3 years. · Hands-on experience on Type Script at least 2 years. · Good Knowledge of HTML5, CSS · Familiarity with code versioning tools (Such as Git, SVN or Mercurial) · Familiarity with RESTful APIs · Familiarity with modern front-end build pipelines and tools. · Experience with Native Mobile app deployment on App store and google play store · Leverage native APIs for deep integrations with both platforms. · Diagnose and fix bugs and performance bottlenecks for performance that feels native. · Reach out to the open-source community to encourage and help implement mission-critical software fixes React Native moves fast and often breaks things. Qualification · Degree in Computer Science, Statistics or relevant field. Experience: 2 to 5 years Location: Delhi Office Timings: Monday to Friday (10:00am -7:00 pm)
Job Title: Customer Support Executive (South Indian Languages) Location: New Delhi Company: Genefied About Genefied: Genefied is a forward-thinking technology company focused on enabling businesses to build trust through innovative product authentication, loyalty, and engagement solutions. We empower brands to digitize customer experience through intelligent SaaS platforms. Job Summary: We are looking for a proactive and customer-focused Customer Support Executive fluent in at least two South Indian languages (Telugu, Tamil, Malayalam, Kannada), along with Hindi or English. You will serve as the first point of contact for our customers, assisting them with product queries, troubleshooting issues, and ensuring a seamless support experience. Key Responsibilities: Handle customer queries and complaints through calls, emails, chat, and other channels. Communicate fluently and empathetically in South Indian languages to cater to regional customers. Maintain a deep understanding of company products and services to provide accurate information. Troubleshoot issues, escalate technical problems, and follow up until resolution. Maintain records of customer interactions and update the CRM system. Collaborate with cross-functional teams to ensure customer satisfaction. Provide feedback to the product and technical team based on customer interactions. Ensure SLA compliance and high levels of customer satisfaction. Required Skills and Qualifications: Minimum 1–3 years of customer support or call center experience. Fluency in at least two South Indian languages: Telugu, Tamil, Malayalam, or Kannada . Good command of Hindi and/or English . Excellent communication and interpersonal skills. Patience, empathy, and problem-solving attitude. Proficiency in using support tools like Freshdesk, Zendesk, or similar CRMs (preferred). Ability to multitask, prioritize, and manage time effectively. Preferred Qualifications: Bachelor’s degree in any discipline. Experience working in a tech/SaaS/startup environment. Knowledge of QR-code-based authentication, loyalty, or CRM platforms is a plus. Why Join Genefied? Dynamic and inclusive work environment Opportunities for growth and learning Work with a passionate and innovative team Flexible work options
Job Title: Telecaller cum Operations Executive Company: Ayra Gifting LLP Location: New Delhi Job Type: Full-Time Experience: 1–2 years About Ayra Gifting LLP: Ayra Gifting LLP is a creative and rapidly growing corporate gifting company, offering customized and curated gifting solutions to businesses across India. We pride ourselves on timely execution, thoughtful presentation, and exceptional client service. Role Overview: We are looking for a proactive and enthusiastic Telecaller cum Operations Executive to support our client outreach and backend operations. The ideal candidate will be fluent in Marathi , Gujarati , Bengali , Tamil , Odia , Telugu, Malayalam & Kannada in addition to Hindi and/or English. This is a Customer-facing role with backend coordination responsibilities, ideal for someone who enjoys communication, multitasking, and hands-on involvement in day-to-day operations. Key Responsibilities: Communicate with Customers in their preferred language to ensure smooth coordination. Handle inbound and outbound inquiries from customers and provide appropriate solutions or information. Maintain accurate records of all customer interactions and update excel sheets in the system accordingly. Coordinate with internal teams to ensure timely issue resolution. Support operations team in terms of timely sourcing, procurement and delivering of product items at client end. Should be good in handling procurement and logistics. Day to Day data management in regards to daily operational tasks and reporting to operations head. •Should be good in MS Excel. Desired Candidate Profile: Excellent communication skills in Marathi , Gujarati , Bengali , Tamil , or Odia (any 1 or more). Basic proficiency in Hindi and/or English is required. Strong interpersonal and organizational skills. Ability to work with spreadsheets, order tracking tools, and basic office software. Experience in telecalling, customer service, or operations will be a plus. What We Offer: Friendly and collaborative work environment. Hands-on experience in both customer-facing and backend roles. Exposure to corporate clients and growing brand partnerships. Opportunity to grow with a fast-scaling company. To Apply: Send your resume to deepika@gnefied.ai with the subject line: Telecaller + Operations Role
Job Title: Senior Full Stack Developer Location: New Delhi Job Type: Full-time Experience Level: 3-6 years About Genefied Genefied is a B2B vertical SAAS company based in New Delhi, offering innovative Loyalty solutions for over 100+ consumer brands. Their solutions focus on accelerating loyalty, customer retention, and revenue growth for brands across various industries like Apparel, Bathware, Plywood, auto parts, and FMCG. Genefied provides products such as GenuineMark, SupplyBeam, and Rewardify to help brands protect against counterfeit products, collect consumer data, and enhance retailer models. Job Description: We are looking for a skilled Full Stack Developer to join our dynamic team with Expertise in domain. As a Sr. Full Stack Developer, you will be responsible for developing and maintaining both front-end and back-end applications. You should be comfortable with both front-end and back-end technologies and have a passion for coding. Responsibilities: Develop user interfaces for modern web applications using React.js. Develop RESTful or GraphQL APIs with Node.js. Design data schemas in SQL (PostgreSQL/MySQL) and NoSQL (MongoDB) stores. Utilize Redux for state management in complex applications Containerize applications using Docker/Kubernetes and deploy on AWS/GCP/Azure. Implement automated testing, conduct code reviews, and manage pipelines. Troubleshoot and debug issues across the entire stack Excellent problem-solving and communication skills Ability to work in a fast-paced environment and adapt to changing requirements Required Skills 3–6 years of experience in full-stack web development. Strong front-end skills with HTML5, CSS3, JavaScript, and modern frameworks (React js). Proficiency in server-side programming (Node.js). Database design with SQL and NoSQL systems. Experience with RESTful/GraphQL API development. Familiarity with Git and CI/CD pipelines. Working knowledge of Docker/Kubernetes and cloud platforms. Excellent debugging, security mindset, and Agile collaboration skills. Preferred Experience Built or scaled SaaS/B2B dashboards and platforms.. Exposure to analytics, real-time data, and data visualization. Direct experience working on coupon redemption-based websites or platforms Designing and implementing secure coupon validation and redemption workflows. Building user-friendly interfaces for entering, scanning, or applying promo codes. Preventing coupon fraud through techniques such as code tracking, one-time-use enforcement, and usage limits. Preferred Qualifications: Bachelor’s degree in Computer Science, Engineering, or related field Experience with serverless architectures Familiarity with Agile development methodologies If you are passionate about building cutting-edge web applications and enjoy working in a collaborative environment, we would love to hear from you!
Job Title: PHP Developer (CodeIgniter) Location: New Delhi Job Type: Full-time Experience Level: 3-6 years About Genefied Genefied is a B2B vertical SAAS company based in New Delhi, offering innovative Loyalty solutions for over 100+ consumer brands. Their solutions focus on accelerating loyalty, customer retention, and revenue growth for brands across various industries like Apparel, Bathware, Plywood, auto parts, and FMCG. Genefied provides products such as GenuineMark, SupplyBeam, and Rewardify to help brands protect against counterfeit products, collect consumer data, and enhance retailer models. Job Summary: We are looking for a talented and dedicated PHP Developer to join our development team. The ideal candidate will be responsible for developing and maintaining dynamic web applications, writing clean and efficient code, and collaborating with cross-functional teams to deliver high-quality solutions. Key Responsibilities: Develop, test, and maintain scalable PHP-based web applications. Write clean, well-documented, and reusable code. Work closely with front-end developers, designers, and other team members to deliver projects on time. Integrate third-party APIs, databases, and web services as needed. Optimize applications for speed, scalability, and security. Debug and troubleshoot issues across multiple browsers and platforms. Participate in code reviews and follow best practices for development. Maintain and improve existing systems and suggest improvements where necessary. Stay updated with the latest industry trends and technologies. Required Skills and Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). Proven experience as a PHP Developer (typically 2+ years). Strong knowledge of PHP and the CodeIgniter framework Proficient in front-end technologies like HTML, CSS, JavaScript, and jQuery. Experience working with MySQL and other relational databases. Understanding of MVC architecture and RESTful APIs. Familiarity with version control systems (e.g., Git). Strong problem-solving skills and attention to detail. Ability to work independently and in a team environment.
Genefied is a cutting-edge company dedicated to delivering exceptional customer experiences and innovative loyalty solutions. We strive to build lasting relationships with our customers by offering personalized, data-driven loyalty programs. As part of our growth strategy, we are seeking a dedicated and customer-centric Loyalty Executive to join our team in Delhi. As a Loyalty Executive at Genefied, your primary responsibility will be the implementation, management, and optimization of our loyalty programs. You will play a crucial role in enhancing customer retention, driving engagement, and ensuring a seamless experience for customers with our offerings. Your deep understanding of the local market will be essential in ensuring that our loyalty initiatives effectively connect with the community. Your key responsibilities will include managing the Genefied loyalty program within the North region to drive high levels of customer engagement and retention. You will also be responsible for addressing customer queries, providing personalized customer support, and troubleshooting any issues related to the loyalty program. Additionally, you will be required to collect, analyze, and report on key metrics to improve program performance and customer engagement. In this role, you will plan and execute promotional campaigns tailored to the local market to increase program participation and drive repeat business among customers. Your ability to gather and analyze customer feedback will be crucial in continuously improving the loyalty program and enhancing the overall customer experience. Furthermore, you will leverage your market insight to develop communication strategies and content that resonate with customers in the region. To excel in this position, you should have proven experience in managing loyalty programs, customer service, or related roles. Strong communication skills, analytical abilities, and a proactive, results-oriented mindset are essential. Knowledge of CRM systems and customer data analysis is preferred, along with the ability to work collaboratively with cross-functional teams. An educational qualification of an MBA or any master's degree is required for this role.,