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Customer Success Executive

2 - 7 years

3 - 7 Lacs

Posted:21 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

WS Group | Customer Success Executive Jobs at Work from office
Customer Success Executive

We re hiring a proactive and tech-savvy Customer Success Executive to support web, mobile app, and AI solution projects for global clients. You ll ensure smooth coordination across teams, deliver timely support, and maintain service excellence with a focus on SLA adherence and clear documentation.

Plenty o paid time off

Team members start with 3 weeks of paid time off.

Get up to $1,000 a year in skill development covered.

  • Get paid to take a break

    Get a $1,000 bonus the first time you take a vacation that s 5 days or longer.

  • A big focus on health

    $200 monthly wellness stipend, to be used for whatever wellness means for you.

    Customer Success Executive

    Experience:

    Location:

    Shift:

    Key Responsibilities :

    • Act as the

      primary contact

      for clients across support and delivery phases.
    • Coordinate with internal teams (development, QA, design, AI) to meet project goals.
    • Track timelines, manage tasks, and

      ensure SLA compliance

      .
    • Accurately document client requirements, feedback, and communications.
    • Use

      AI tools

      to generate reports and automate support workflows.
    • Ensure

      timely issue resolution

      by engaging the right departments.
    • Maintain structured, clear project and support documentation.
    • Work in

      rotational shifts

      , including night shifts for global coverage.

    Requirements :

    • 2+ years

      in project coordination or client support (IT/digital services preferred).
    • Understanding of

      web, mobile apps

      , and

      AI technologies

      .
    • Excellent communication and

      strong documentation skills

      .
    • Ability to manage multiple projects and meet deadlines.
    • Familiar with SLAs and delivering consistent service within targets.
    • Comfortable with

      rotational and night shifts

      .

    Preferred :

    • Experience with JIRA, Trello, Asana, or similar tools.
    • Exposure to Agile/Scrum methodologies.
    • Use of AI tools for automation and reporting.

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