Customer Success Executive

About Solar Ladder

Solar Ladder is a Fullstack Supply Chain platform for Solar Installers providing Software (SaaS), Financing & Procurement and 3D Solar Design solutions to solar installers. Our goal is to help solar installers increase solar adoption by automating and simplifying ancillary functions and focus on expansion of setting up solar panels.

Solar Ladder is looking for a Customer Success Executive to join our team. If you have exceptional communication skills, a good sense of empathy and patience then we would like to meet you.

Essential Skills and Experience

• Possess excellent customer service skills
• Possess strong conflict resolution skills
• Possess the ability to maintain professionalism under stressful situations
• Should have SaaS background
• Possess excellent verbal and written communication skills
• Should have at least 2 years of experience in customer success role

Key Responsibilities

• Carry the onboarding and documentation process for the customer.
• Develop aggressive retention strategies based on customer feedback.
• Handle feedback calls and come up with a strategy to improve customer experience.
• Gather information about customer complaints.
• Build positive relationships with customers and business associates.
• Analyze and track performance-activation, engagement, retention, and churn data.
• Design and customize proposals according to client requirements.

Why should you consider joining Solar Ladder?

• If you’re looking for exponential growth at a fast pace
• If you like taking up challenging problem statements and own them on an end to end basis

What will you get?

• Exposure to problem statements across departments
• Autonomy to apply your thought process to solve problem statements
• Relentless support from all team members to help you achieve your project goals
• Mentorship to enable your professional and personal growth

Job Location : Mumbai

Job Type: Full-time

Pay: ₹300,000.00 - ₹500,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Experience:

• Customer retention: 3 years (Required)

Work Location: In person