Customer Success Executive (India SaaS)

Company Overview

Nexxio

Nexx Zeal is a pre-seed stage funded startup, with a market ready and revenue generating product. Our target customers are Indian micro, small, medium manufacturing companies.

Role & Responsibility

This is a full-time position for a Customer Success Executive role.

NOTE:

In this role we are seeking focused, hardworking, self-driven individuals to be part of our "Customer Success" team, which has the objective to enable customers to reap instant and significant business benefits by leveraging our platform for their business. The customer success team undertakes following key responsibilities:

Responsibilities

• Setup and onboard new customers on the Nexxio Digital Platform
• Train customer users on the Nexxio Digital Platform
• Offer day-to-day support to users and act as a single point of contact for any customer issues
• Lead customer issue resolution by coordinating between internal teams and end users
• Monitor and drive application usage
• Create and provide periodic reports to customer stakeholders
• Establish yourself as a trusted and reliable customer partner
• Participate in new product feature design and testing, bringing in customer/user pov

Key Skills Required

• Must be hands-on and proficient in excel
• Ability to organise, understand and analyse large amounts of data
• Excellent communication skills
• Strong problem-solving and decision-making abilities
• Fluency in English, both written and spoken
• Ability to show patience in handling end users and customer queries and feedback
• Ability to understand customer requirements, business processes
• Attention to Detail
• Patience, Perseverance, Persistence

Ideal Candidate Profile

• Bachelor’s degree in any discipline
• Prior experience in a customer support role
• Proficiency in Microsoft Excel
• Strong verbal and written communication skills

Benefits

• Competitive salary aligned with skills and experience
• Opportunities for professional growth and continuous skill development
• Complimentary lunch at the office
• Supportive, collaborative, and inclusive workplace culture

Location:

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