Nexxio

Company Overview ‘Nexx Zeal’ is a b2b software solutions company with the vision to enable smarter, scalable, competitive micro, small, medium enterprises. Our b2b SaaS solution platform - Nexxio - delivers a single platform for a consumer goods brand to digitise, automate, manage, optimise its entire sales and distribution operations. Learn more at https://nexxio.in Nexx Zeal is a pre-seed stage funded startup, with a market ready and revenue generating product. Our target customers are Indian micro, small, medium manufacturing companies. Role & Responsibility This is a full-time position for a Customer Success Executive role. NOTE: Only candidates with prior experience in a customer success or support role should apply In this role we are seeking focused, hardworking, self-driven individuals to be part of our "Customer Success" team, which has the objective to enable customers to reap instant and significant business benefits by leveraging our platform for their business. The customer success team undertakes following key responsibilities: Responsibilities Setup and onboard new customers on the Nexxio Digital Platform Train customer users on the Nexxio Digital Platform Offer day-to-day support to users and act as a single point of contact for any customer issues Lead customer issue resolution by coordinating between internal teams and end users Monitor and drive application usage Create and provide periodic reports to customer stakeholders Establish yourself as a trusted and reliable customer partner Participate in new product feature design and testing, bringing in customer/user pov Key Skills Required Must be hands-on and proficient in excel Ability to organise, understand and analyse large amounts of data Excellent communication skills Strong problem-solving and decision-making abilities Fluency in English, both written and spoken Ability to show patience in handling end users and customer queries and feedback Ability to understand customer requirements, business processes Attention to Detail Patience, Perseverance, Persistence Ideal Candidate Profile Bachelor’s degree in any discipline Prior experience in a customer support role Proficiency in Microsoft Excel Strong verbal and written communication skills Benefits Competitive salary aligned with skills and experience Opportunities for professional growth and continuous skill development Complimentary lunch at the office Supportive, collaborative, and inclusive workplace culture Location: Bangalore, Karnataka ( work from office only ) To Apply: Directly apply on Linkedin or email your CV to jobs@nexxio.in (with subject: Linkedin Customer Success Executive Role)