Customer Success Executive

As a Customer Success Executive, your role is crucial in ensuring that users derive maximum value from our product and remain engaged. Your responsibilities will include but are not limited to: - Owning and managing customer relationships post-onboarding to guarantee retention and satisfaction. - Handling inbound and outbound communication through email, calls, or chat to provide support and engage customers. - Proactively monitoring app uninstalls, reaching out to users, understanding reasons for uninstallation, resolving concerns, and guiding users to reinstall the app. - Providing responsive and proactive support to effectively resolve customer queries. - Educating customers on product features, updates, and best practices to help them maximize value. - Collaborating with product and support teams to communicate customer feedback for continuous improvement. - Tracking customer health scores and taking proactive measures to prevent churn. - Maintaining accurate records of customer interactions, feedback, and follow-ups. - Taking ownership of mail management, call handling, and message replies, including weekends and off-hours if necessary. - Being available 24/7 to respond to messages, emails, or calls in case of emergencies or critical client needs.,