Customer Success Executive

As a Customer Success Executive at FindStay, you will be responsible for managing the user lifecycle, from guiding leads through onboarding to tracking conversions and ensuring customer retention. You will play a crucial role in optimizing touchpoints along the customer journey, applying CRM techniques effectively, and contributing significantly to revenue growth through repeat engagement. **Key Responsibilities:** - Educating property owners on maximizing visibility and lead conversion - Proactively engaging with students/tenants to ensure satisfactory service delivery - Utilizing CRM tools and feedback mechanisms to monitor user activity and address any challenges - Enhancing user retention rates through personalized interactions - Collaborating with the growth team to enhance onboarding processes and improve user experience - Contributing to strategies aimed at boosting Lifetime Value (LTV) by encouraging recurring usage **Qualifications Required:** - Recent graduates with a background in BBA, MBA (Marketing, CRM, Strategy, or Operations) - Proficient in Hindi, Punjabi, and English with strong communication skills - Quick learners with an analytical and user-centric mindset - Familiarity with Google Sheets, CRM tools, and data tracking is advantageous You will have the opportunity to gain exposure to customer retention strategies within a B2B2C ecosystem, understanding and optimizing conversion funnels, hands-on experience with CRM tools and data tracking, fine-tuning onboarding and activation processes, real-world application of Net Promoter Score (NPS) and feedback loops, as well as collaboration across product, operations, and growth teams. The compensation details for this role include: - CTC: 2.5 LPA - Fixed Salary: 2.38 LPA (~19,800/month) - Variable Performance Bonus: 12,000/year (1,000/month based on lead-to-conversion KPIs) **Perks and Learning Support:** - Direct mentorship from founders and operations heads - Exposure to startup dynamics covering customer experience, growth strategies, and retention mechanisms - Certification and Letter of Recommendation (LOR) after 6 months - High-performing individuals may progress into roles such as Retention Manager, CRM Lead, or Customer Strategy Associate If you are interested in this opportunity, please send your resume to contact@findstay.in. This is a full-time, permanent position with the possibility of transitioning into roles such as Retention Manager, CRM Lead, or Customer Strategy Associate after demonstrating high performance. The job type can be Full-time, Permanent, Fresher, or Internship, with a contract length of 6 months. Benefits include cell phone reimbursement and paid time off, and the work location is remote.,