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Empliance
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Customer Success Executive

Customer Success Executive

2 - 5 years

|

3 - 6 Lacs

Gurugram Mumbai (All Areas)

Posted:4 months ago| Platform:

Apply

Skills Required

Customer Support Operations Team Collaboration Client Onboarding Excel Client Retention Follow Ups Client Handling

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities

Serve as the primary point of contact for client onboarding, documentation, and ongoing support.
Collaborate cross-functionally with internal teams (Tech, Operations, Legal, Finance) to ensure seamless and timely delivery of services.
Monitor client health metrics and proactively implement corrective measures to enhance retention and satisfaction.
Generate and present detailed reports and insights on service performance, compliance status, and key metrics.
Conduct regular follow-ups for contract renewals, data collection, and feedback to drive continuous improvement.
Identify and implement opportunities to enhance client experience and streamline internal operations.
Oversee and manage daily operational activities to ensure efficiency and alignment with client expectations.

More Jobs at Empliance

Customer Success Executive

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Executive

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