Customer Success Executive

We are looking for a proactive and empathetic Customer Success Executive to join our dynamic team. You will play a key role in ensuring students succeed in their MBA preparation journey using our products and services. As the main point of contact for learners, you will provide ongoing support, mentorship, and guidance, while also acting as a bridge between the student and product teams. Guide and mentor students through their MBA preparation journey. Ensure effective use of CATKing’s Learning Portals, Products and Mocks Address student queries wrt the technical issues if any and provide timely support. Monitor and improve student satisfaction and Live Classes attendance. Act as a communication bridge between the other teams and Students Share feedback and suggest improvements to enhance the student experience. Facilitate the smooth usage of the CATKing Platforms to the students through communication , Feedback calls and mentorship sessions as required Take students feedback, reviews and results updates on completion of the course Key Skills & Qualifications: Female with good communication skillsMinimum qualification-Graduation done (Preferred Engineers) Previous experience in customer facing roles or customer support roles Excellent English communication and interpersonal skills Strong problem-solving abilities and attention to detail Ability to manage multiple client accounts and prioritize tasks effectively. Familiarity with CRM tools , Ticketing platforms like freshdesk, zendesk etc A customer-first mindset with a genuine desire to help others succeed.