At LightBeam, we are building a next-gen AI-based Privacy platform. We are helping build a privacy-first world with the help of our Data Privacy Automation (DPA) solution that ties together sensitive data discovery, cataloging, access and makes the right (sensitive) identity-centric data available to the right people and teams. With the help of the 360-degree view of the entire sprawl of sensitive data that the solution provides, we enable privacy officers to set policies to automate enforcement.

The Role

We are looking for a passionate Customer Success Engineer(CSE) to help us build and evolve. This is a great opportunity to create impact, have solid learning, work with a fantastic team and live the startup life!

What You ll Do

Serve as the primary technical point of contact for assigned customers, building strong relationships and providing personalized support to address their specific needs.
Collaborate with sales and customer success managers to onboard new customers, conduct technical demonstrations, and ensure successful implementation of our products or services.
Proactively identify opportunities to optimize and enhance the customer experience, providing recommendations and best practices to help customers achieve their goals.
Troubleshoot technical issues reported by customers, working closely with our engineering team to resolve complex problems and escalate critical issues as needed.
Conduct regular check-ins with customers to gather feedback, assess satisfaction, and identify opportunities for upselling or cross-selling additional products or services.
Develop technical documentation, tutorials, and training materials to help customers better understand and utilize our products or services.
Assist customers, partners & sales teams in deployments, upgrades, and maintenance of LightBeam stack.
Stay updated on industry trends and best practices in customer success and technical support, and share knowledge and insights with the team.

Requirements

Bachelor s degree in Computer Science, Engineering, or related field.
7+ years of experience in a customer-facing technical role, such as customer support engineer or solutions engineer.
Strong technical background with experience in software development, system administration, or IT infrastructure.
Excellent problem-solving skills and the ability to troubleshoot technical issues independently.
Outstanding communication and interpersonal skills, with the ability to build rapport and credibility with customers.
Proven track record of delivering exceptional customer service and driving customer satisfaction.
Ability to multitask and prioritize competing demands in a fast-paced environment.
Experience working with SaaS products or cloud-based technologies is preferred.
Must have worked on containerized applications & be familiar with Kubernetes troubleshooting.
Experience in a managerial role and must be able to serve as a senior for guidance, with good problem-solving skills.

More Jobs at Lightbeam Ai

Customer Success Engineer

bengaluru

7.0 - 12.0 yrs

INR 6 - 9 Lacs

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Customer Success Engineer