Posted:2 days ago|
Platform:
Work from Office
Full Time
-Customer Interaction: Respond to customer queries and concerns promptly and professionally.
-Issue Resolution: Resolve complaints or escalate unresolved issues to appropriate internal teams.-Product Knowledge: Maintain deep knowledge of the company's products, services, policies, and procedures.-Customer Satisfaction: Ensure a positive customer experience and strive for first-contact resolution.-Documentation: Log interactions and updates accurately in the CRM system.-Performance Metrics: Meet targets such as response time, resolution time, QA, CSAT (Customer Satisfaction Score), etc.-Team Collaboration: Work with other departments (technical, product, etc.) to resolve customer issues.-Feedback Collection: Record customer feedback and suggestions for product/service improvement.
-Graduation from a relevant field.
-Customer Service experience in the broking industry would be an added advantage.-Excellent at both verbal and written communication-Ability to form conversations.-1-4 years of experience in a similar role.
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