Raise Fintech

Role & responsibilities -Customer Interaction: Respond to customer queries and concerns promptly and professionally. -Issue Resolution: Resolve complaints or escalate unresolved issues to appropriate internal teams. -Product Knowledge: Maintain deep knowledge of the company's products, services, policies, and procedures. -Customer Satisfaction: Ensure a positive customer experience and strive for first-contact resolution. -Documentation: Log interactions and updates accurately in the CRM system. -Performance Metrics: Meet targets such as response time, resolution time, QA, CSAT (Customer Satisfaction Score), etc. -Team Collaboration: Work with other departments (technical, product, etc.) to resolve customer issues. -Feedback Collection: Record customer feedback and suggestions for product/service improvement. Preferred candidate profile -Graduation from a relevant field. -Customer Service experience in the broking industry would be an added advantage. -Excellent at both verbal and written communication -Ability to form conversations. -1-4 years of experience in a similar role. CS team works rotationally on below shifts: -8 am to 5pm & 9 am to 6pm & 11am to 8pm & 1pm to 10pm (work from office shifts) -3 to 12 am (work from home shifts) Office Location: Goregaon West. Explore more: Company Website: www.raiseholding.co Linkedin Profile : Raise Financial Services Instagram : LifeatRaise Join us on our journey to build Raise!