Role & responsibilities -Customer Interaction: Respond to customer queries and concerns promptly and professionally. -Issue Resolution: Resolve complaints or escalate unresolved issues to appropriate internal teams. -Product Knowledge: Maintain deep knowledge of the company's products, services, policies, and procedures. -Customer Satisfaction: Ensure a positive customer experience and strive for first-contact resolution. -Documentation: Log interactions and updates accurately in the CRM system. -Performance Metrics: Meet targets such as response time, resolution time, QA, CSAT (Customer Satisfaction Score), etc. -Team Collaboration: Work with other departments (technical, product, etc.) to resolve customer issues. -Feedback Collection: Record customer feedback and suggestions for product/service improvement. Preferred candidate profile -Graduation from a relevant field. -Customer Service experience in the broking industry would be an added advantage. -Excellent at both verbal and written communication -Ability to form conversations. -1-4 years of experience in a similar role. CS team works rotationally on below shifts: -8 am to 5pm & 9 am to 6pm & 11am to 8pm & 1pm to 10pm (work from office shifts) -3 to 12 am (work from home shifts) Office Location: Goregaon West. Explore more: Company Website: www.raiseholding.co Linkedin Profile : Raise Financial Services Instagram : LifeatRaise Join us on our journey to build Raise!
Track and maintain implemented IT & IS controls through the GRC (Governance, Risk & Compliance) solution dashboard. Track and maintain IT General Controls (ITGC) in line with ISO 27001:2022 standards and SEBI regulatory requirements. Perform and document risk assessments, business impact assessments (BIA), drills, and related reports. Support ISO 27001 internal and external audits, along with inspections related to technology and cybersecurity. Maintain IT & IS policies, procedures, and SOPs; track their implementation and review cycles. Maintain records of audits, security assessments, compliance findings, and ensure timely responses and closure. Assist in preparing reports, dashboards, and compliance evidence for stakeholders and auditors. Collaborate with internal teams to strengthen governance, compliance, and risk management practices. Stay updated on emerging regulatory guidelines and contribute to aligning organizational practices. Expected Skills: Prior experience or exposure to IT Governance, Risk & Compliance (GRC) or Information Security functions. Understanding of ISO 27001:2022 framework, ITGC controls, and SEBI compliance requirements. Familiarity with GRC platforms, compliance dashboards, or equivalent tools. Strong analytical and documentation skills with attention to detail. Ability to support audits, assessments, and compliance tracking. Good communication and collaboration skills for cross-functional coordination. Proactive mindset with eagerness to learn and grow in governance & compliance roles. Professional certifications (or working towards) such as ISO 27001 LA/LI, CISA, or equivalent will be a plus.
Role Summary: Raise is built on this core philosophy - we bring exceptionally great products, awesome user experience and best in class customer service to our users. We have started with our first step by launching Investment & Trading platform Dhan (www.dhan.co). We are looking for an Executive Assistant to support our Founders. This is a great opportunity for someone early in their EA career who is highly organized, proactive, and eager to work in a fast-paced, high-growth environment. You’ll learn from seasoned professionals while gaining exposure to the inner workings of a growing organization. You will be responsible for managing administrative tasks, coordinating calendars and meetings, handling travel logistics, and supporting day-to-day operations. You will be the go-to person for managing schedules and helping the Founders stay organized and efficient. Key Responsibilities Manage calendars, schedule meetings, and coordinate with internal and external stakeholders. Organize travel arrangements, accommodations, and itineraries. Track expenses and assist with reports and reimbursements. Coordinate logistics for internal meetings and events. Assist in communication and follow-ups on behalf of the Founders. Provide general administrative support as needed. Who We’re Looking For A graduate in any discipline (Bachelor’s degree is mandatory). 2 to 5 years of experience in an administrative or executive support role. Familiar with Microsoft Office and Google Workspace (Calendar, Sheets, Docs, etc.). Strong verbal and written communication skills. Highly organized, detail-oriented, and dependable. Able to multitask and prioritize in a fast-paced environment. Maintains discretion and professionalism at all times. Friendly, approachable, and eager to learn. Note: In line with our diversity goals, we encourage female candidates to apply for this role. Location: Goregaon West, Mumbai (Preference will be given to candidates residing in Mumbai’s Western suburbs). Apply Now If you believe in making great first impressions and enjoy being at the center of workplace energy, we’d love to hear from you. Send your resume to: ruchi.singh@dhan.co Why Join Raise? We’re a certified Great Place to Work, and it shows in everything we do - from how we collaborate to how we celebrate wins. Our culture is built on growth, ownership, and mutual respect. At Raise, you’ll find a flat hierarchy, open conversations, and a team that values passion, humility, and speed over titles and bureaucracy. Our Values & Culture We look for people who: Are obsessed with customer satisfaction. Respect their work, teammates, and users. Value speed, humility, and thoughtful action. Prefer quality over quantity. Are hands-on regardless of role or title. Embrace ownership, discipline, and an entrepreneurial spirit. Believe in less talk, more execution. Are passionate about the work they do. Raise is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace. About Raise Financial Services We are building technology led financial products and infrastructure for India’s top 25Mn+ financially aware and literate users. Our product lines span investments, financing, insurance, payments, and wealth services. We will offer consumer products & services that cater to these users, and will offer the same technology & infrastructure to partners in the startup ecosystem willing to take the experience to everyone in India. Our focus is on 3 core aspects - build great products, deliver awesome experiences and provide exceptional customer services to our users. Explore more: Company Website: www.raiseholding.co Investment Platform: www.dhan.co