Customer Success Associate Level 2

Responsibilities:

Customer Interactions: Engage with customers via phone, email, chat, or in-person to address their queries, concerns, and requests.

Product Knowledge: Develop in-depth knowledge of company products, services, policies, and procedures to provide accurate information to customers.

Problem Resolution: Listen to customer issues and work diligently to resolve them promptly and efficiently while maintaining a high level of customer satisfaction.

Communication: Communicate effectively and professionally with customers, colleagues, and other departments to relay information, resolve issues, and provide updates.

Documentation: Maintain detailed records of customer interactions, transactions, and resolutions in the CRM system.

Complaint Handling: Address customer complaints in a patient and empathetic manner, finding appropriate solutions to resolve their concerns.

Product Assistance: Offer product troubleshooting and assistance, guiding customers on product usage and best practices.

Adherence to Policies: Adhere to company policies and procedures, ensuring compliance with established guidelines.

Board Meetings: Attending Board Meetings which may be held during Business hours or non- Business hours.

Experience : 0 to 3 years

Freshers with excellent communication skills are welcome to apply.

Qualifications:

High school diploma or equivalent (Bachelor's degree in Business, Hospitality, sales & marketing preferred).

Excellent communication and interpersonal skills.

Proficiency in English is a must

Strong problem-solving abilities.

Patience and empathy in dealing with customer issues.

Ability to work in a fast-paced environment and handle high call volumes.

Flexibility to work evenings, weekends, and holidays if required.

Benefits:

Opportunity to develop your own team.

Health insurance

Experience working with the Global Company.

Competitive Learning Environment with supportive co-workers

Paid leaves up to certain limits

Career Development

Competitive Salaries & Variable Bonuses

Referral Bonus

Star Performer Bonus

No Formals

Working Hours: Night Shift (Monday-Saturday) (US Shift PST)

Work Timings: 9 PM- 6 AM

Job Type: Full Time [Onsite (Surat, Gujarat)]