Customer Success Account Manager

Dear

A2Z HR Consultants !!!!

About the Company:

Designation:

Role:

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*** Variable comes quarterly

The Challenge: We are looking for Digital Sellers who would be responsible for a defined patch of Adobes SMB customers and the role is pivoted around up selling and cross-selling Adobe Cloud-based Solutions. You would be responsible for the Digital Media portfolio of Adobe. The incumbent would be responsible for helping the customer adopt the solution with ease, optimizing their product experience, and guiding them to internal support teams if need be.

What you'll do as a CSAM

• Develop an understanding of Adobe's Digital Media line of products and lead value-led conversations with customers for these solutions.
• Create a value-based relationship with new & existing North American Adobe SMB customers.
• Drive Upsell & Cross-sell by prioritizing accounts with the highest propensity to buy by clearly defining the ideal customer profile and contacting them via phone & emails.
• Execute Marketing Qualified Leads with a defined SLA to Maximize Revenue.
• Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account
• Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
• Collaborate with Solution Specialists to maximize the footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc.
• Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.

What you need to succeed

• SMB Segment exposure and proven ability to manage a large customer set
• 3+ Years experience in a similar role, with experience in selling SAAS solutions preferred
• Excellent Communication Skills, both oral and written
• Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch.
• Demonstrated ability to be a quick learner. Task-oriented with focus and drive to complete tasks at hand.
• Strong organization, follow-through, and documentation skills suitable for customer communication.
• International Sales Experience with exposure to NA markets preferably.
• Working hours will coincide with the US Time Zones
• Bachelor's Degree or Equivalent

9711831492

Regards

Gaurav Kumar

A2Z HR Consultants