Customer Success Account Manager

The Customer Success Account Manager (CSAM) acts as the single customer facing, account durable leader responsible for managing and orchestratingsupportdelivery activities within an account (set of accounts).This is inclusive of customer success,support, and transformation activities across the free-to-fee spectrum. The prevailing businesspriority is the customers successful adoption and productive use of Microsoft cloud technologies.

Customer Outcome Obsessed:

Consumption Alignment:

Pivot to Proactive:

The CSAM Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders. Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities. Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback.