Customer Services Specialist

Company Description

Farmer First is dedicated to empowering farmers, recognizing their intrinsic rights, dignity, and profound role in society. The organization envisions a world where humanity, nature, and all life harmonize seamlessly. At its core, Farmer First believes in supporting the farmers' labor that transforms into the food that satisfies our hunger, acknowledging their integral role in our existence.

Role Description

This is a full-time on-site role for a Customer Services Specialist located in Kozhikode. The Customer Services Specialist will be responsible for addressing customer inquiries, maintaining high customer satisfaction levels, and providing excellent customer service. Daily tasks include answering phones, responding to emails, resolving customer issues, and following up on customer experiences to ensure their happiness and satisfaction.

Qualifications

• Customer Support and Customer Service skills
• Strong Customer Satisfaction and Customer Experience abilities
• Effective Phone Etiquette
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Experience in agriculture or farming-related industries is a plus
• Bachelor's degree or equivalent in a related field