Customer Service/Customer Support Internship in Mumbai

Job Description

As a Customer Service/Customer Support intern at Indian Gifts Portal, you will have the exciting opportunity to interact with customers and assist them with their queries and concerns. Your English proficiency, both spoken and written, will be crucial in providing excellent customer service. Proficiency in MS-Office and MS-Excel will also be required to organize and manage customer data effectively. Key Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Assist customers in placing orders, tracking shipments, and resolving any issues that may arise. Maintain accurate records of customer interactions and transactions in the software. Collaborate with the sales and marketing teams to provide personalized recommendations to customers. Monitor customer feedback and escalate any issues to the appropriate department for resolution. Contribute to the overall success of the company by providing exceptional customer support and service. If you are a proactive and detail-oriented individual with a passion for customer service, we invite you to join our team at Indian Gifts Portal and gain valuable experience in the e-commerce industry. Apply now and embark on a rewarding internship journey with us! About Company: IGP.com is one of the world's and India's leading multi-category gifting company, providing one of the best-curated collections of festival merchandise, gifts, fresh flowers, cakes, plants, gourmet foods & personalized products for all occasions & festivals. Trusted by more than 5 million users worldwide, we pride ourselves on being India's No.1 gifting site. We have a collection of more than 25k+ curated and personalized gifts for all occasions that are available for same-day delivery across 1000+ cities in India and for free shipping across 100+ countries. We have an ever-expanding global footprint with customers spanning across 100+ countries and the capability to deliver gifts to over 150 countries. We are headquartered in Mumbai with over 1200+ employees across our offices in Mumbai, Delhi, Bangalore, Hyderabad, Kolkata, Lucknow, Jaipur, Pune and Singapore. Show more Show less