Customer Service Executive in Mumbai

Job Description

As a Customer Service Executive at Indian Gifts Portal, you will be the primary point of contact for our valued customers. Your role will involve resolving customer queries, providing product information, and ensuring customer satisfaction at every interaction. Key Responsibilities Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Assist customers with placing orders, tracking shipments, and resolving any issues that may arise. Provide product recommendations and information on current promotions to drive sales. Handle customer complaints and escalate complex issues to the appropriate department. Maintain accurate records of customer interactions and transactions. Collaborate with the sales and marketing teams to improve overall customer experience. Stay updated on product knowledge and company policies to better assist customers. If you have a passion for customer service, excellent written and verbal communication skills in English, and a desire to work in a fast-paced and dynamic environment, we would love to have you on our team. Join us in delivering exceptional service and creating memorable experiences for our customers at Indian Gifts Portal. About Company: IGP.com is one of the world's and India's leading multi-category gifting company, providing one of the best-curated collections of festival merchandise, gifts, fresh flowers, cakes, plants, gourmet foods & personalized products for all occasions & festivals. Trusted by more than 5 million users worldwide, we pride ourselves on being India's No.1 gifting site. We have a collection of more than 25k+ curated and personalized gifts for all occasions that are available for same-day delivery across 1000+ cities in India and for free shipping across 100+ countries. We have an ever-expanding global footprint with customers spanning across 100+ countries and the capability to deliver gifts to over 150 countries. We are headquartered in Mumbai with over 1200+ employees across our offices in Mumbai, Delhi, Bangalore, Hyderabad, Kolkata, Lucknow, Jaipur, Pune and Singapore. Show more Show less