customer Service

Job Description

Company Overview The Urban India, a dynamic company committed to delivering exceptional service in the customer support sector, is seeking a dedicated Customer Service Representative. We pride ourselves on fostering a culture of empathy, active communication, and problem-solving. Our mission is to ensure customer satisfaction by creating a seamless experience that reflects our core values of integrity, respect, and responsibility. Join us in our journey to make customer interactions a priority and contribute to the growing success of The Urban India. Role Responsibilities Assist customers with inquiries regarding products and services. Handle customer complaints and provide solutions in a timely manner. Maintain a high level of professionalism and courteous behavior at all times. Document customer interactions and maintain accurate records in the system. Provide feedback on the efficiency of the customer service process. Work with other teams to ensure customer requests are fulfilled. Develop an in-depth understanding of the company products and service offerings. Manage multiple customer inquiries simultaneously, prioritizing tasks efficiently. Follow up on customer interactions to ensure the issue was resolved. Train and mentor new team members on company policies and procedures. Participate in training sessions to improve personal and team performance. Monitor customer feedback and report trends to management. Engage with customers through various communication channels, including phone and email. Stay updated on product changes and industry trends. Assist in creating an inviting atmosphere for customers both in-person and remotely. Qualifications High school diploma or equivalent; a bachelor’s degree is preferred. Proven experience in customer service or a related field. Excellent verbal and written communication skills. Ability to work effectively within a team. Strong problem-solving abilities. Experience with customer management software. Ability to work in a fast-paced environment. Strong interpersonal skills. Detail-oriented with strong organizational skills. Ability to manage stressful situations calmly and effectively. Experience in handling difficult customers professionally. Knowledge of industry regulations and best practices. Willingness to receive feedback and learn new techniques. Flexible to work shifts as required. Fluency in English; additional languages are a plus. A positive attitude and a passion for customer service. Skills: conflict resolution,product knowledge,interpersonal skills,active listening,customer service,empathy,teamwork,customer management software,organizational skills,communication,problem-solving,customer support,communication skills,multitasking,problem solving,time management,stress management Show more Show less