Customer Service Team Leader

As a Team Leader for customer support agents, your role involves leading, mentoring, and motivating a team to achieve individual and team performance goals. You will be responsible for monitoring daily team performance and key performance indicators (KPIs) such as response time, customer satisfaction (CSAT), and resolution rate. Providing regular coaching, feedback, and one-on-one sessions to team members to support their professional development is a key part of your responsibilities. Handling and resolving team conflicts and issues in a constructive manner is crucial for maintaining a positive work environment. Additionally, organizing and conducting regular team meetings to share updates and discuss performance will be part of your routine. Key Responsibilities: - Lead, mentor, and motivate a team of customer support agents - Monitor daily team performance and key performance indicators (KPIs) - Provide regular coaching, feedback, and one-on-one sessions to team members - Handle and resolve team conflicts and issues - Organize and conduct regular team meetings Qualifications Required: - Previous experience in a team leadership role - Strong communication and interpersonal skills - Ability to motivate and support team members - Conflict resolution skills - Proficiency in monitoring and analyzing performance metrics This job offers flexible schedules and the option to work from home. If you are looking for a challenging role where you can lead a team to success while enjoying the benefits of a flexible work environment, this position could be a great fit for you.,