Customer Service Team Leader

As a Team Lead overseeing the chat support team, your role is crucial in ensuring excellent customer service and driving performance improvements. You will be responsible for managing daily operations, handling escalated inquiries, and tracking key performance indicators. Your leadership skills will be essential in motivating and inspiring your team to deliver high-quality service and support to customers. **Key Responsibilities:** - Lead and supervise a team of chat support agents, ensuring high-quality service and support to customers. - Handle escalated customer inquiries, resolve complex issues, and ensure customer satisfaction. - Track key performance indicators (KPIs) to assess team and individual performance. - Conduct regular one-on-one meetings with agents to discuss performance, career goals, and provide development support. - Assist in training new team members and help them integrate into the team. **Qualifications Required:** - 1-2 years of experience in a customer service or support role, with at least 1 year of experience as a team lead. - Graduation is mandatory. - Excellent communication skills in English (both verbal and written). - Strong leadership skills with the ability to motivate and inspire a team. - Knowledge of customer service best practices and a commitment to customer satisfaction. **Location:** - Noida This is a full-time, permanent position with benefits including health insurance, leave encashment, life insurance, paid sick time, paid time off, and provident fund. The schedule consists of day shift, fixed shift, and morning shift with additional bonuses such as performance bonus and yearly bonus. **Education:** Bachelor's degree required **Experience:** - Team Lead: 1 year - Customer service: 1 year **Language:** English proficiency required **Work Location:** In-person at the Noida office Should you have any further inquiries or wish to discuss this opportunity, please contact the employer at +91 8979622125.,