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BT Group
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Customer Service Support Advisor

Customer Service Support Advisor

BT Group

0 years

0 Lacs

Delhi India

Posted:1 week ago| Platform:

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Skills Required

service support contracts documentation reporting metrics data analysis collaboration management leadership

Work Mode

On-site

Job Type

Full Time

Job Description

Why this job matters

The Sales Advisor 2 assists as an advisory team member, applying processes and procedures in the sale of contracts and BT Solutions, following business targets associated with customer renewal contracts and other revenue-generating activities with some supervision.

What You’ll Be Doing

1 - Assists in activities to support the expansion of the existing customer bases, lead generation across website and calls and the usage of BT's products and services, adhering to guidelines and general function policy with some supervision.2 - Performs technical reviews of documentation, administration procedure and filing processes with some supervision.3 - Develops a working level understanding of the assigned customer area processes and follows existing procedures to solve issues.

Assists with the creation of custom reporting, metrics, data analysis such as information on customer ordering history and buying patterns, within guidelines and with some supervision.
Refers any issues outside of procedures to a more senior sales advisory professional.

The Skills You’ll Need

CollaborationNegotiationContract ManagementCustomer ServiceRelationship BuildingRequirements AnalysisCustomer Relationship ManagementSolution SellingDecision MakingGrowth MindsetCustomer ExperienceInclusive Leadership

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

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BT Group

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London Ipswich

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Personal Settings

Personal Settings

Customer Service Support Advisor

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Why this job matters

What You’ll Be Doing

The Skills You’ll Need

Our leadership standards

Looking in:

Leading inclusively and Safely

Owning outcomes

Looking out:

Delivering for the customer

Commercially savvy

Looking to the future:

Growth mindset

Building for the future

More Jobs at BT Group