Customer Service Specialist

Company Description

Shatranj Group, established in 1965 in the realty/construction sector, aims to create projects with world-class amenities and incorporate best practices in the construction world. The team is young and enthusiastic, dedicated to quality, business ethics, and transparent customer services. Their projects range from affordable housing and premium residences to commercial buildings, all designed to meet the needs of clients. The company is recognized for its customer practices and long-term stakeholder relationships, driven by values such as prudence, humility, respect, and pride.

Role Description

This is a full-time on-site role located in Ahmedabad for a Customer Service Specialist. The Customer Service Specialist will be responsible for addressing customer inquiries, ensuring customer satisfaction, and providing excellent customer service. Daily tasks include managing customer support through various channels, maintaining phone etiquette, and enhancing the overall customer experience by promptly resolving issues and ensuring a positive interaction with the company.

Qualifications

• Customer Support, Customer Service, and Customer Experience skills
• Excellent Customer Satisfaction skills to ensure positive customer interactions
• Strong Phone Etiquette abilities
• Effective communication and interpersonal skills
• Ability to work well in a team-oriented environment
• Experience in the realty/construction sector is a plus
• Bachelor's degree in a relevant field is preferred