Customer Service Specialist

You will be joining Al Fahad Tour and Travel as a Customer Service professional in a full-time position located in Thane or Delhi. This opportunity is ideal for freshers with 0-1 years of experience who are eager to kickstart their career in customer service specifically within the travel industry. Your main responsibilities will involve communication, active listening, and providing excellent service to our customers. Key Qualifications and Skills: - Active listening: Essential for accurately understanding and addressing customer needs. - Strong problem-solving skills: Ability to swiftly tackle customer challenges and find effective solutions. - Empathy: Connecting with customers to deliver personalized service experiences. - Patience: Handling customer inquiries and complaints in a calm and professional manner. - Adaptability: Managing various tasks and meeting changing customer requirements. - Conflict resolution: Mediating and resolving disputes efficiently. - Efficient time management: Prioritizing tasks and meeting deadlines effectively. Responsibilities: - Respond to customer inquiries promptly via phone, email, and chat. - Provide information on travel packages, itineraries, and services offered. - Assist customers in booking travel arrangements and resolving booking issues. - Address customer complaints with empathy and escalate complex issues when necessary. - Maintain accurate records of customer interactions and transactions. - Collaborate with team members to enhance service delivery processes. - Stay updated on company offerings and industry trends to better assist customers. - Provide feedback to management regarding customer needs and potential improvements.,