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Customer Service Request Owner Netweaver

Customer Service Request Owner Netweaver

SAP

8 - 13 years

20 - 25 Lacs

bengaluru

Posted:18 hours ago| Platform:

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Skills Required

automation sap managed services analytical sap basis customer service information technology operations analytics customer interaction

Work Mode

Work from Office

Job Type

Full Time

Job Description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape whats next. The work is challenging - but it matters. Youll find a place where you can be yourself, prioritize your wellbeing, and truly belong. Whats in it for youConstant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What youll build

As a Customer Service Request Owner, you ensure the delivery of robust, downtime optimized, and highly automated lifecycle management activities within ECS.

You will take end to end ownership of customer service request fulfillment in the Netweaver area considering accelerated growth (RISE with SAP). Focus of your activities will be to increasing service excellence along with stabilization improvements to help Operations to reduce manual efforts and cost (lower TCO) and deliver faster services to our customers meeting their needs and expectations.

Following activities are part of the role as CSRO in the Netweaver Area:

Optimize and stabilize the delivery of customer service requests in time, cost and quality in a pro-active way leveraging analytical tools and capabilities
Structure and coordinate activities, action plans including requirements engineering, prioritization, and create aligned timelines for deliverables
Drive issue resolution together with the team and utilizing the expert network
Manage relationship between different stakeholder groups inside and outside ECS Delivery
Create and align test plans, support and perform testing/validation and roll-out activities
Support technology-related projects in complex environment

What you bring

Over 8 years of professional experience as an SAP Basis Technical Consultant, specializing in SAP cloud implementations and migration projects.
Extensive operational knowledge and administration expertise across diverse SAP applications and databases in global multi-cloud environments.
Proficient in SAP NetWeaver best practices and technical project leadership with direct customer interaction.
Skilled in designing integrated end-to-end lifecycle management procedures.

DateMention, ExtraContent

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Customer Service Request Owner Netweaver