We are looking for a proactive and technically adept Support Engineer to join our AI Enablement team at InfoPark, Cochin. This role sits at the critical junction of AI technology and customer support operations, focusing on the homeowners insurance domain. You ll help train and deploy AI models to automate support tasks, optimize intelligent tools for underwriting and claims workflows, and improve customer and agent interactions across digital channels while continuing to support existing manual tasks. Key Responsibilities: AI Model Training & Data Curation: Prepare, label, and validate underwriting and claims support data and documents to train models for tasks related to underwriting and claims workflows and responding to insured inquiries. Support Workflow Automation: Partner with AI engineers to build and refine automation for routine tasks such as document verification, claims intake, estimate reviews, and chat-based interactions. Performance Monitoring & Feedback: Continuously evaluate AI performance in production, identify gaps, and provide actionable feedback to enhance model accuracy and usability. Cross-Functional Collaboration: Serve as a key liaison between the AI development team and customer support teams, ensuring tools meet operational requirements and frontline needs. Training & Enablement: Onboard support staff on AI-driven tools and gather user feedback to guide tool enhancements. System Maintenance & Troubleshooting: Monitor system reliability, escalate technical issues, and support the stability of AI tools across platforms. Documentation & Standards: Maintain internal documentation for data labeling standards, model training processes, and tool usage protocols and develop requirements documents for tool enhancements. Required Qualifications: 2+ years in technical support, customer support, or insurance operations (preferably in homeowners insurance). Familiarity with insurance workflows especially policy servicing and claims handling. Basic understanding of AI/ML concepts, especially Natural Language Processing (NLP). Strong analytical and troubleshooting skills. Experience with support platforms like Zendesk, HubSpot or Salesforce. Excellent interpersonal and communication skills. Preferred Qualifications: Experience labeling or training datasets for AI/chatbot models. Exposure to tools like chatGPT, Gemini, Copilot, etc. Knowledge of data privacy practices and compliance standards in the insurance sector. Basic proficiency in Python or SQL for data handling. Play a central role in transforming the insurance industry with AI. Collaborate with global, cross-functional teams at the cutting edge of support automation. Work from a modern, innovation-driven environment at InfoPark, Cochin. Enjoy a flexible, inclusive work culture with growth opportunities in AI and insurance technology. Qualifications: Any Graduates, preferably finance or IT field Director of AI Operations / Support Automation Lead Kochi | Full Time Years Of Exp 2+ years experience in relevant field Ready to relocate to Kochi and join immediately

We are looking for Experienced candidates for Software Engineers Essential Responsibilities: Coordinating with product management and business analysts to understand product requirements to determine technical design and development plan. Writing scalable code using Python. Testing and debugging applications. Integrating user-facing elements using server-side logic. Assessing and prioritizing feature requests. Integrating data storage solutions. Optimizing existing databases to improve functionality, performance, and flexibility. Mentoring junior team members and ensuring they adhere to determined software quality standards. Requirements: Experience in Python application development. Strong knowledge of Django / Flask. Experience with MongoDB. Experience with Git. Experience with Docker is an advantage. Experience with SQL/Postgres is an advantage. C++ experience is a plus. Understanding of the threading and multi-process architecture is a plus. Experience with caching is a plus. Qualifications: BTech - CS / IT / ECE or MCA or MSc - CS / IT Skill Set: Core Python, Django, Flask & Mongo DB Location Kochi | Full Time Years Of Exp 4+ Years Note Ready to relocate to Kochi and join immediately Ready to work from office

Job Description: In this role, you will have the opportunity to make a significant impact in the energy industry with the technology platform, digital tools and the innovative people of InerG, Inc. The ASE acts as a champion for customer needs and responsible for building and maintaining strong relationships as a trusted advisor with customer executives and business line leaders ensuring high levels of customer satisfaction and recognition of ROI in their solution initiaives with inerG, leading to strong renewals and solution growth opportunities. Key Responsibilities: Provide strategic leadership and manage all facets of customer retention including driving to resolution of customer concerns and defining and executing action plans. Ability to effectively facilitate and lead cross-functional teams and resources. Delivers product insight and strategy advice for sales enablement. Act as the customer advocate internally to ensure timely and positive outcomes and also collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability, customer empowerment and increased value delivery. Product Testing. The ASE takes ownership of customer onboarding, training, issues and new business needs and drives to complete resolutions as they build and execute success plans with customers. Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Build and cultivate strong, trusted, and influential customer relationships with decision making skills. Understands the customers business environment, challenges and opportunities, goals, initiatives and data streams and map our solution capabilities and data flow and smoothly setup and onboard customers and train users. Ensure our solutions are understood that results in an increase in customer adoption and customer satisfaction. Be a champion to deliver superior value by incorporating customer s desires into new products or new releases of existing products and piloting new solutions and driving customer adoption and satisfaction. Establish a strategic plan with new customers that drives forward and maximizes the customer s desired business outcome. Required Skills: Experience in Application Support. Experience in UAT Testing. Experience working with Databases. Strong relationship management and organizational skills. Experience with solution development processes and data integration/ingestion (historic and ongoing) will be an added advantage. Expert interpersonal, written, and verbal communication and negotiation skills. Excellent attention to detail. Excellent creative problem-solving abilities. Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment. Strong commercial and technical aptitude, can confidently discuss technical aspects alongside commercial negotiations. Team player with the highest level of integrity. Excellent written and verbal communication skill a must - Good command of English. Qualifications: BTech Petroleum Engineering or equivalent or BTech - CS / IT / ECE or MCA or MSc - CS / IT Location Kochi | Full Time Years Of Exp 0-1 year Note Ready to relocate to Kochi and join immediately Ready to work from office