Support Workflow Automation:

• We are looking for a proactive and technically adept Support Engineer to join our AI Enablement team at InfoPark, Cochin. This role sits at the critical junction of AI technology and customer support operations, focusing on the homeowners insurance domain. You ll help train and deploy AI models to automate support tasks, optimize intelligent tools for underwriting and claims workflows, and improve customer and agent interactions across digital channels while continuing to support existing manual tasks.

Key Responsibilities:

• AI Model Training & Data Curation:

  Prepare, label, and validate underwriting and claims support data and documents to train models for tasks related to underwriting and claims workflows and responding to insured inquiries.

• Support Workflow Automation:

  Partner with AI engineers to build and refine automation for routine tasks such as document verification, claims intake, estimate reviews, and chat-based interactions.

• Performance Monitoring & Feedback:

  Continuously evaluate AI performance in production, identify gaps, and provide actionable feedback to enhance model accuracy and usability.

• Cross-Functional Collaboration:

  Serve as a key liaison between the AI development team and customer support teams, ensuring tools meet operational requirements and frontline needs.

• Training & Enablement:

  Onboard support staff on AI-driven tools and gather user feedback to guide tool enhancements.

• System Maintenance & Troubleshooting:

  Monitor system reliability, escalate technical issues, and support the stability of AI tools across platforms.

• Documentation & Standards: Maintain internal documentation for data labeling standards, model training processes, and tool usage protocols and develop requirements documents for tool enhancements.

Required Qualifications:

Preferred Qualifications:

Qualifications:

Years Of Exp