Customer Service Representative

We are looking for a dedicated and customer-focused Customer Service Representative

(CSR) to join our support team. The ideal candidate must hold a graduation degree and

possess excellent communication and interpersonal skills. The CSR will act as the first point

of contact for customers, ensuring a seamless and professional service experience across all

communication channels.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or in-person.
• Handle and resolve customer complaints in a professional and empathetic manner.
• Maintain detailed records of customer interactions, transactions, comments, and
• complaints.
• Identify customer needs and provide appropriate solutions or direct them to the
• relevant department.
• Ensure customer satisfaction and provide professional support throughout the
• customer journey.
• Follow communication guidelines and procedures as per company standards.
• Collaborate with internal teams to escalate and resolve customer issues efficiently.

Key Requirements:

• Graduate in any stream from a recognized university.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and customer orientation.
• Proficiency in Microsoft Office and familiarity with CRM systems.
• Ability to work in a fast-paced environment and handle high call volumes.
• Team player with a positive attitude and a strong work ethic.
• Willingness to work in rotational shifts, including weekends and holidays if required.

Preferred Qualifications:

• 6 months to 2 Yrs of experience in a customer service or call centre environment.
• Multilingual capabilities will be an added advantage.
• Knowledge of customer service software, databases, and tools.