Customer Service Representative

Role Overview: As a Level 2 Escalation Desk Support, you will be responsible for providing efficient support and resolution to customer issues. Your primary focus will be on handling escalated concerns effectively and ensuring customer satisfaction. The role is based in Indore and offers a competitive salary ranging from 27,000 CTC to 30,000 CTC. You will be working full-time, with a work schedule of 5 days a week on rotational shifts, predominantly day shifts. Fluency in English and Hindi is mandatory as you will be interacting with customers in these languages. The work location is on-site, requiring in-person presence. Key Responsibilities: - Provide efficient support and resolution to customer issues - Handle escalated concerns effectively - Ensure customer satisfaction - Work full-time on a 5-day week rotational shift schedule - Interact with customers in English and Hindi Qualifications Required: - At least 1 year of experience in Voice Process or Customer Handling - Minimum qualification of 12th Pass & Above Additional Details: For candidates relocating for this position, attractive perks are offered, including a Relocation Bonus of 10,000, Free Accommodation for 14 days with breakfast provided, and Travel Assistance covering train tickets. If you are passionate about providing top-notch customer support and thrive in a dynamic work environment, this role is ideal for you. Join our team and make a difference in customer satisfaction and issue resolution.,