Customer Service Representative

Customer Service Representative

who will be responsible for providing outstanding service to our customers, resolving issues, answering inquiries, and ensuring customer satisfaction. The ideal candidate will be a skilled communicator, capable of addressing customer needs promptly and professionally while contributing to the overall success of the team.

Responsibilities:

- Serve as the first point of contact for customers via phone, email, or chat, addressing inquiries and resolving issues efficiently.

- Handle customer complaints and escalate issues to the appropriate team when necessary.

- Maintain a high level of professionalism and empathy when dealing with sensitive healthcare-related information.

- Document and track customer interactions and resolutions in the company's CRM system.

- Collaborate with internal teams (such as IT and Operations) to ensure timely problemsolving.

- Stay up to date with company policies, services, and strategies,

- Follow HIPAA and other healthcare regulations to ensure the confidentiality of customer information.

Required Skills and Qualifications:

- 2-3 years of experience in a customer service role, preferably within a healthcare or technology setting.

- Strong communication skills, both written and verbal.

- Ability to manage and resolve conflicts in a calm and professional manner.

- Experience using CRM software and customer service tools.

- Strong organizational skills and attention to detail.

- Knowledge of healthcare regulations, including HIPAA, is a plus.

- High school diploma or equivalent; additional education or certifications in customer service or healthcare is a plus.

- Ability to work independently and as part of a team.