Customer Service Representative

“Speak the Language of Service Excellence – Join Us Today!”

Voice Associate – English & Language Specialist (French Bilingual)

Location:

Work Type:

Are you passionate about delivering exceptional customer experiences?

Voice Associate – English & French Bilingual Specialist

What You’ll Do

• Deliver

  excellent customer service

  via voice support.
• Communicate effectively with customers, providing updates and setting realistic expectations.
• Resolve complaints within SLA by identifying root causes and implementing solutions.
• Collaborate with internal teams for complex issue resolution.
• Maintain accurate documentation of interactions and resolutions.
• Manage escalations professionally and empathetically.

What We’re Looking For

• Graduate qualification

  (any discipline).
• Strong

  communication skills

  in English and French.
• Understanding of

  customer service principles

  (Empathy, First Call Resolution, C-SAT).
• Basic knowledge of

  computers, internet, and telecom

  .

• Problem-solving skills

  and ability to handle escalations.

• Adaptability

  to work in rotational shifts (including nights/weekends).

• Empathy and patience

  in handling customer concerns.

Experience

• Freshers

  with excellent communication skills are welcome.
• Experienced candidates should have

  12+ months in international voice process

  with proven customer service expertise.

Why Join Us?

• Opportunity to work in a dynamic, customer-focused environment.
• Growth and learning in a global support role.
• Competitive compensation and benefits.

Apply Now

Arpita.Tripathi1@TechMahindra.com,Niyati.Singh@TechMahindra.com,Priya.Chaudhary@TechMahindra.com