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Siemens Gamesa Renewable Energy
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Customer Service Representative

Customer Service Representative

Siemens Gamesa Renewable Energy

3 - 8 years

5 - 10 Lacs

ahmedabad

Posted:1 week ago| Platform:

Apply

Skills Required

order management supply chain management spare parts data management siemens customer service medical insurance bid management oracle scm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Company

Siemens Energy Industrial Turbomachinery India Private Limited

Organization

Transformation of Industry

Business Unit

Compression

Full / Part time

Full-time

Experience Level

Mid-level Professional

A Snapshot of Your Day: You will be part of our spare parts quoting team of Siemens Energy for Compression.
You will be part of the team in Naroda, supporting and preparing spare parts quote to the regional Client Managers. This position will advise and support Client Managers to determine client parts needs and opportunities for parts sales. You will coordinate between the different functions of the factory, e.g., engineering, supply chain management, manufacturing, and order management. This role will report into the Head of Sales Support - Bid Management India for Compression and can be based out of any of the following sites: How You ll Make an Impact: Single point of contact for the regional bid management team for all compressors spare parts quote requests.
Prepare formal bids and price information using SAP, SFDC (SalesForce.
com), and various pricing tools. Make active and informed decisions on parts pricing on an accurate and timely basis.
Liaising and coordinating with the relevant functions to establish timely submission of quotations.
Ensure minimum quote response time (QRT) and escalate if required. Initiate engineering reviews as needed by client requirements.
Coordinate with engineering and operations to establish new drawings, drawing revisions and the use of alternate material. Establish lead times using data provided by planners, buyers, and manufacturing personnel.
Utilizing available resources to provide delivery alternatives when necessary for purchased and manufactured items. Review customer purchase orders and inform order management, SCM, and operations What You Bring:

High school diploma or Technical Diploma in engineering; bachelor s in mechanical engineering or related field preferred, or equivalent experience.

Over 3 years of experience in Customer Service, Sales, or Data Management; more experienced candidates may qualify for senior roles.

Strong communication, interpersonal, and presentation skills; professional demeanor and organizational abilities.

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); experience with ERP software (Oracle, SAP) is a plus.

Detail-oriented with a focus on accuracy while meeting tight deadlines.

Ability to work both collaboratively and independently, demonstrating self-motivation and knowledge of Siemens Energy s products and services.

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Siemens Gamesa Renewable Energy

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Customer Service Representative