Customer Service Representative

·       Manage the end-to-end booking lifecycle, from initial inquiry to service completion.

·       Address all customer queries promptly and professionally via phone, email, and chat, ensuring high levels of satisfaction.

·       Process payments and manage scheduling logistics efficiently

·       Manage the roster and daily schedules of our qualified priests.

·       Serve as the primary point of contact for priests, ensuring they have all necessary information, logistics, and supplies for each service.

·       Onboard new priests and maintain strong, professional relationships with the existing network.

·       Oversee the technical setup and operation of our virtual streaming services for remote rituals.

·       Ensure smooth and high-quality audio/visual delivery for all virtual events.

·       Quickly troubleshoot and resolve any minor technical issues related to streaming platforms or equipment.

·       Excellent command of both English and Tamil (written and verbal) is essential for effective customer and priest coordination.

·       Proven ability to manage multiple simultaneous bookings, schedules, and priorities in a fast-paced environment.

·       Basic working knowledge and comfort with virtual streaming platforms (e.g., Zoom, Google Meet, and YouTube Live) and digital tools required for seamless ritual delivery.

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·  Preferably immediate joiner