Customer Service Representative

• Entry-level full-time position, ideal for freshers (0–2 years experience).
• Based in Salt Lake (Sector V), Kolkata, operating in an international voice/chat process.
• In-office role (no work-from-home); rotational shifts (including night/Australian shifts).
• Immediate joiners preferred.

• Handle customer inquiries via voice or chat mediums for international clients.
• Ensure SLA adherence and provide prompt, professional, and courteous responses.
• Document and track interactions, resolutions, and escalate when needed.
• Coordinate closely with cross-functional teams for issue resolutions.

• Educational requirement: minimum 12th Pass (higher secondary).
• Strong proficiency in English (spoken and written); clear voice and accent.
• Basic computer literacy—comfortable with navigating systems and data entry.
• Excellent communication, adaptability, and customer handling skills.
• Ready to work flexible hours and adhere to attendance, productivity guidelines.
• Preferably local to Kolkata for ease of commuting.

• Monthly in-hand salary ranging from ₹15,000 to ₹18000, depending on shift allowance and incentives (Indeed, Jobhai, AmbitionBox).
• Additional perks may include meal facilities, commute support (e.g., cabs), performance incentives, and provident fund benefits (Indeed).

Sector V (Salt Lake) is the premier IT-ITeS hub in East India, housing numerous BPO and service-based operations. The area has extensive Grade-A infrastructure and excellent connectivity (Wikipedia).

Location