Customer Service Representative

JOB SUMMARY: CUSTOMER SUPPORT EXECUTIVE

Shift Timing: 10 Am-7 Pm

Salary Budget: Fresher - 2.55 LPA - 3 LPA

Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4.5LPA.

Language Proficiency: Good command over English (spoken).

Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.

Key Responsibilities:

?Handle incoming calls and respond to customer queries in a timely and professional manner.

?Make outbound calls to customers for follow-ups, feedback, or information updates.

?Resolve product/service-related issues effectively, escalating when necessary.

?Maintain a high level of customer satisfaction by providing accurate information and support.

?Document all customer interactions and update CRM systems.

?Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.

?Work closely with the team to improve service standards and processes.

Required Skills & Qualifications:

?Under Graduates & Graduates are welcome. Freshers can also apply.

?04 years of experience in customer support (voice process).

?Excellent verbal communication skills in English.

?Good listening skills, patience, and empathy when dealing with customers.

?Basic computer knowledge (MS Office, Email, CRM tools).

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